New York City Housing Authority

Translate this Page Printer Friendly Format Sign-up for NYCHA Newsletter
NYCHA Residents' Corner

NYCHA is Prepared for Extreme Cold Temperatures

We have extra staff on hand to monitor and maintain all mobile boilers throughout our developments. Roving teams of NYCHA heat and hot water specialists are on patrol in all five boroughs to address emergencies 24/7. Residents can call 718-707-7771 to generate a work order for heat and hot water issues.

Winter storm advisory information: English | Spanish | Chinese | Russian


Heat & Hot Water Issues?

Get fast help with our automated system. Call the Customer Contact Center at 718-707-7771. For security purposes, we may ask for your date of birth and last four digits of your Social Security Number to match you with our current records and serve you more promptly.

Important Notice for Heat & Hot Water Issues (English, Spanish, Chinese, Russian) New

NYCHA Snow Removal Procedure and Cold Weather Safety Tips

During snow and icy conditions, NYCHA does everything possible to provide safe conditions for our residents. Removal of snow and ice receives priority over all other janitorial and grounds work and, under extreme conditions, certain maintenance tasks as well.

Past Notices:

Important Notice for Winter Snow Storm (2.28.14) - English, Spanish, Chinese, and Russian 
Important Notice for Winter Snow Storm (2.12.14) - English, Spanish, Chinese, and Russian
Important Notice for Winter Snow Storm (1.21.14) - English, Spanish, Chinese, and Russian

Important Notice for Residents of Wagner Houses 1.7.14 

Important Notice for Extreme Cold Weather 1.6.14 

Community Centers Open (1.3.14) with translations - Bronx, Brooklyn, Manhattan, Queens, and Staten Island

Information on Warming Centers (1.3.14) - Hammel and O'Dwyer

Tips for Staying Warm
Exposure to cold can cause life-threatening health conditions. Avoid serious conditions such as frostbite and hypothermia, by keeping warm.

  • Wear a hat, hood, or scarf, as most heat is lost through the head
  • Wear layers, as they provide better insulation and warmth
  • Keep fingertips, earlobes, and noses covered if you go outside
  • Keep clothing dry; if a layer becomes wet, remove it

Seniors, infants, the homeless, and those with chronic medical conditions are at increased risk. If you know of friends, neighbors, or family members who may be at risk check on them to make sure their heat is working and that they are okay.

Helping Others
Recognize the signs and symptoms of hypothermia and frostbite:
Hypothermia is a life-threatening condition where body temperature is abnormally low. Symptoms may include shivering, slurred speech, sluggishness, drowsiness, unusual behavior, confusion, dizziness, and shallow breathing.

Frostbite is a serious injury to a body part frozen from exposure to the cold. It most often affects extremities like fingers and toes or exposed areas such as ears or parts of the face. Redness and pain may be the first warning of frostbite. Other symptoms include numbness or skin that appears pale, firm, or waxy.

Provide first aid:

  • If you suspect a person is suffering from frostbite or hypothermia, bring him or her someplace warm and call 911.
  • If medical help is not immediately available, re-warm the person, by removing any damp clothing and covering them with warm blankets.

Influenza is a major preventable cause of illness and death during the wintertime. Urge your clients and staff to get vaccinated. They can call their doctor or 311 for more information for the nearest clinic.

Please do not use the oven or stove to heat your apartment, this is a fire hazard and can cause toxic fumes. Also, the improper use of portable heating equipment can lead to fire. Take precautions to ensure you are heating your home safely.

Fire safety tips for the use of electric heaters as stated by New York Fire Department

  • Space heaters should be at least three feet from anything that can burn and should always be turned off when leaving a room or going to sleep. Space heaters are temporary heating devices and should only be used for a limited time each day.
  • Never use an extension cord with a space heater. Space heaters should be plugged directly into an outlet.
  • Never use a space heater with a frayed or damaged cord, even for a small amount of time. 
  • Young children should be kept away from any heater or appliance that has hot surfaces that can cause burns.

What to Do if You Lose Heat or Hot Water at Home
New York City Housing Authority residents without adequate heat or hot water should call the Customer Contact Center (CCC) at: (718) 707-7771.311.

Service Disruptions
If you experience a service outage please contact NYCHA’s Customer Contact Center at (718) 707-7771. Sign up to get email alerts about service outages at your development with NYCHA Alerts:

For more information about cold weather safety and how you can prepare for emergencies call 311 or visit NYCHA Prepares.