New York City Housing Authority

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NYCHA Residents' Corner


January 25, 2015 - The National Weather Service has issued a citywide Blizzard Warning, which is in effect from Monday, Jan. 26, at 1 PM, until Wednesday, Jan. 28, at 12 AM. The current forecast calls for 20 to 30 inches of snow, with locally higher amounts possible and snowfall rates of up to 2 to 4 inches per hour late Monday night into Tuesday morning. Northern winds of 30 to 40 MPH are forecast, with gusts of up to 65 MPH possible. Temperatures in the lower 20s are expected, with visibilities of one quarter mile or less at times. To find updated weather information, please visit

New Yorkers are strongly advised to take precaution and prepare. Visit NYC Emergency Management's NYC Hazards: Winter Weather webpages for additional tips and information.

Winter storm advisory information: English | Spanish | Chinese | Russian

Information about City Services

  • NYC Department of Sanitation: a snow alert has been issued for New York City beginning Monday, Jan. 26, at 12:01 AM. Trash and recycling collections are also suspended.
  • NYC Department of Homeless Services: the annual HOPE Count has been cancelled due to the forecast, and will be rescheduled at a later date.
  • NYC Department of Education: after-school activities are cancelled for tomorrow, Monday, Jan. 26. Schools likely will be closed on Tuesday, Jan. 27, but a final decision on school closures will be made Monday.
  • Alternate Side Parking will be suspended citywide for Monday, Jan. 26 and Tuesday, Jan. 27, to facilitate snow removal. Payment at parking meters will remain in effect throughout the city
  • NYC Department of Parks and Recreation: New Yorkers are advised to stay out of New York City parks during the storm for their safety. The NYC Department of Parks & Recreation will be tracking downed trees and tree limbs throughout the city.

Stay Informed

  • Winter weather information and information about City services and storm response - including the Snow Vehicle Tracker to find your roadway's snow removal progress - can be found by visiting the City's Severe Weather website at or by calling 311.
  • Call 911 immediately for any emergency situation.
  • Call 311 or visit 311 online for any non-emergency situation or for information about the storm and/or services available.
  • Call NYCHA’s Customer Contact Center at 1-718-707-7771 to report heating issues and/or icy conditions.

Hearings and Conferences

Due to the blizzard, ALL HEARINGS and CONFERENCES scheduled for Tuesday, January 27, 2015 at the Office of Impartial Hearings, 250 Broadway, 2nd FLOOR, have been cancelled. NYCHA will NOT default any litigant who fails to appear for any proceeding scheduled for January 27, 2015. All litigants will be advised, via mail, of the rescheduled Hearing/Conference date. For further information, please contact (212) 306-3280/6912, on or after Wednesday, January 28, 2015.


If you have scheduled a repair with the CCC over the next few days, please be advised that due to the blizzard we may not be able to make all appointments for non-emergency repair work.  If NYCHA is  unable to make the appointment we will reschedule shortly.

Call NYCHA’s Customer Contact Center at 1-718-707-7771 to report heating issues and/or icy conditions. These are considered emergencies and will be addressed as soon as possible.


Si el Centro de atención al cliente (CCC) le ha fijado una fecha para reparaciones durante los próximos días, tenga en cuenta que debido a la tormenta de nieve puede que no podamos concurrir en la fecha prevista a realizar reparaciones que no sean de emergencia. Si NYCHA no puede concurrir a realizar el trabajo en la fecha programada, se le fijará una nueva fecha a la brevedad posible. 

Llame al Centro de Atención al Cliente al 1-708-707-7771 para informar sobre algún problema con la calefacción y/o superficies cubiertas de hielo.

A winter preparedness video from FEMA's For more NYCHA Prepares videos, subscribe to NYCHA's YouTube Channel.


Heat & Hot Water Issues?

Get fast help with our automated system. Call the Customer Contact Center at 718-707-7771. For security purposes, we may ask for your date of birth and last four digits of your Social Security Number to match you with our current records and serve you more promptly.

Important Notice for Heat & Hot Water Issues (English, Spanish, Chinese, Russian) New

NYCHA Snow Removal Procedure and Cold Weather Safety Tips

During snow and icy conditions, NYCHA does everything possible to provide safe conditions for our residents. Removal of snow and ice receives priority over all other janitorial and grounds work and, under extreme conditions, certain maintenance tasks as well.

Past Notices:

Important Notice for Winter Snow Storm (2.28.14) - English, Spanish, Chinese, and Russian 
Important Notice for Winter Snow Storm (2.12.14) - English, Spanish, Chinese, and Russian
Important Notice for Winter Snow Storm (1.21.14) - English, Spanish, Chinese, and Russian

Important Notice for Residents of Wagner Houses 1.7.14 

Important Notice for Extreme Cold Weather 1.6.14 

Community Centers Open (1.3.14) with translations - Bronx, Brooklyn, Manhattan, Queens, and Staten Island

Information on Warming Centers (1.3.14) - Hammel and O'Dwyer

Tips for Staying Warm
Exposure to cold can cause life-threatening health conditions. Avoid serious conditions such as frostbite and hypothermia, by keeping warm.

  • Wear a hat, hood, or scarf, as most heat is lost through the head
  • Wear layers, as they provide better insulation and warmth
  • Keep fingertips, earlobes, and noses covered if you go outside
  • Keep clothing dry; if a layer becomes wet, remove it

Seniors, infants, the homeless, and those with chronic medical conditions are at increased risk. If you know of friends, neighbors, or family members who may be at risk check on them to make sure their heat is working and that they are okay.

Helping Others
Recognize the signs and symptoms of hypothermia and frostbite:
Hypothermia is a life-threatening condition where body temperature is abnormally low. Symptoms may include shivering, slurred speech, sluggishness, drowsiness, unusual behavior, confusion, dizziness, and shallow breathing.

Frostbite is a serious injury to a body part frozen from exposure to the cold. It most often affects extremities like fingers and toes or exposed areas such as ears or parts of the face. Redness and pain may be the first warning of frostbite. Other symptoms include numbness or skin that appears pale, firm, or waxy.

Provide first aid:

  • If you suspect a person is suffering from frostbite or hypothermia, bring him or her someplace warm and call 911.
  • If medical help is not immediately available, re-warm the person, by removing any damp clothing and covering them with warm blankets.

Influenza is a major preventable cause of illness and death during the wintertime. Urge your clients and staff to get vaccinated. They can call their doctor or 311 for more information for the nearest clinic.

Please do not use the oven or stove to heat your apartment, this is a fire hazard and can cause toxic fumes. Also, the improper use of portable heating equipment can lead to fire. Take precautions to ensure you are heating your home safely.

Fire safety tips for the use of electric heaters as stated by New York Fire Department

  • Space heaters should be at least three feet from anything that can burn and should always be turned off when leaving a room or going to sleep. Space heaters are temporary heating devices and should only be used for a limited time each day.
  • Never use an extension cord with a space heater. Space heaters should be plugged directly into an outlet.
  • Never use a space heater with a frayed or damaged cord, even for a small amount of time. 
  • Young children should be kept away from any heater or appliance that has hot surfaces that can cause burns.

What to Do if You Lose Heat or Hot Water at Home
New York City Housing Authority residents without adequate heat or hot water should call the Customer Contact Center (CCC) at: (718) 707-7771.311.

Service Disruptions
If you experience a service outage please contact NYCHA’s Customer Contact Center at (718) 707-7771. Sign up to get email alerts about service outages at your development with NYCHA Alerts:

For more information about cold weather safety and how you can prepare for emergencies call 311 or visit NYCHA Prepares.