New York City Housing Authority


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NYCHA Residents' Corner

Welcome to the Residents’ Corner! Here you will find information on Community Center activities, senior activities, health services, and employment opportunities. Learn more about NYCHA's Resident Leadership and policies and initiatives that impact you. You can find all that and more here in the Residents' Corner. 



Customer Contact Center
Call the Customer Contact Center (CCC) for emergency repairs, 24 hours a day, seven days a week at: (718) 707-7771, in your apartment or in a public space; concerning heat and hot water issues; to schedule general apartment repair appointments, for Information about housing applications offices and more.
More info about the CCC




Family Re-entry Pilot Program
Public housing authorities are being urged by all levels of government to adopt programs that enable some formerly incarcerated individuals to gain stability and reunite with family living in public housing. NYCHA now has a Family Re-entry Pilot Program to allow some formerly incarcerated people to reunite with their families living in NYCHA public housing.
Find out more about the Family Re-entry Pilot Program at NYCHA
Frequently Asked Questions
Read about the Family Re-entry Pilot Program in the New York Times




Paycheck Plus
Paycheck Plus is offering the chance for eligible participants (unmarried, with no dependents) to receive a bonus of up to $2,000 after they work and file their taxes. This bonus mimics and supplements the federal Earned Income Tax Credit, but it greatly boosts the amount offered to workers who are single. More information is available in the flyers below.
Paycheck Plus Program Flyer (PDF)
Paycheck Plus Program Flyer with Walk In Locations (PDF)




ACCESS NYC
ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs such as Medicaid, Supplemental Nutrition Assistance Program (SNAP) benefits or help with utility bills. You can use this service anonymously or you can create an account. ACCESS NYC contains all the information you will need to apply for benefits such as how to apply, where to go, and what documents to bring.
Learn more about ACCESS NYC


NYCHA Lends a Helping Hand to Family Who Lost Home in Hurricane

Starting Over After Sandy
After their Staten Island home was devastated by Hurricane Sandy, the Wu family was referred to the Authority in April 2013 as part of the City’s Hurricane Sandy re-housing efforts. Other families - through donations and partnerships - have been welcomed to their new home with furniture already in place.
NYCHA Lends a Helping Hand to Family Who Lost Home in Hurricane
NYCHA Residents Receive New Furniture Thanks To Generous Donations


REES Launches New Website for Resident Opportunities

REES Launches New Website for Resident Opportunities
NYCHA’s Office of Resident Economic Empowerment and Sustainability (REES) has launched OpportunityNYCHA.org - a website that helps link NYCHA residents to adult education and training, employment, financial empowerment and resident business development opportunities and programs in their neighborhood.
REES Launches New Website for Resident Opportunities
OpportunityNYCHA.org


Citi Bike Annual Membership Discount for NYCHA Residents

Bike Share Program Offering Discount to NYCHA Residents
Citi Bike provides New Yorkers and visitors with an additional transportation option for getting around the city and NYCHA residents can become annual members for only $60 - a savings of over 35% from the regular membership fee. Visit citibikenyc.com/pricing/discounted or call 1-855-BIKE-311 for more information.
Citi Bike Annual Membership Discount for NYCHA Residents


NYCHA employee checking-in to work location. (Photo by PETE MIKOLESKI)

Request Photo Identification from NYCHA Employees
For the safety of our residents, we encourage you to ask employees for I.D. before allowing them access into your apartment. Please be aware that all NYCHA employees are required to carry identification and must show this I.D. upon request; it should have an orange sticker that says "2012-2013." It is the official source of photo identification for all NYCHA employees.
Find out more about verifying NYCHA identification




Learn How to Get Your IDs in NYC
Having an ID is one of the keys to success. Learn how to apply for a birth certificate, Social Security card and non-driver State ID.
Learn more about getting your ID


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