New York City Housing Authority


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Emergency Repair Services

Emergency Repairs

Call the Customer Contact Center (CCC) at (718) 707-7771 for all maintenance emergencies in your apartment or in a public space. Call 24 hours a day, seven days a week for emergency repairs. The CCC Customer Service Representative will dispatch staff immediately for emergencies.

You can help the Customer Service Representative who takes the call serve you better by providing the following information:

  • Your name, address, telephone number and the name of the development in which you live
  • Location of the emergency: apartment, lobby, hallway, stairwell, etc.
  • The number of rooms, apartments or floors affected
  • When and how the problem started
  • Whether or not you previously reported this to your Development or Emergency Service
  • Previous work ticket number

While the development offices are closed the CCC will contact the appropriate NYCHA staff or other governmental agencies to make sure emergencies are addressed, but once the situation is stabilized the repairs are referred to the development for follow-up action the next working day. Please use the lists below as a guide when reporting emergencies.

Emergencies: 

  • Danger or potential danger to life or limb caused by a maintenance problem
  • Explosions/Fires (Fire Department must also be notified)
  • Gas Leaks
  • Passengers stuck in elevators
  • Floods
  • Passengers stuck in elevators that are out of service
  • Power failures and apartments without electricity
  • Main sewer and stack stoppages
  • Apartment door and door knobs not working
  • Toilet stoppages
  • Heat and hot water complaints

Non- Emergencies-Staff will not respond after-hours to the following: 

  • Lock out service or lock repairs involving residents' personal locks*
  • Household sink, basin or bathtub stoppages*
  • Toilet stoppages after 11:30 pm
  • Drain pipe leaking (Do not run water through pipe)
  • Refrigerators that are out of order
  • Installation of fuses or resetting of circuit breakers
  • Retrieval of wallets, keys, money, etc. from elevator or compactor shafts*
  • Toilet tanks that are out of order
  • Stove ticking
  • Noisy compactors
  • Stoves, water lines, electricity, etc. previously shut down by the Fire Dept., Con Edison, Keyspan Energy or your Development.

*Staff can also be dispatched for the following non-emergency situations, after-hours, for a $50 fee:

  1. Lock out service or lock repairs involving a Housing Authority- issued lock, reported by the head of household
  2. The retrieval of keys from elevator or compactor shafts
  3. Household sink, basin or bathtub stoppages