Call the Customer Contact Center (CCC) for emergency repairs in your apartment or in a public space 24 hours a day, seven days a week at: (718) 707-7771. Call the CCC between the hours of 6am and midnight to schedule apartment repairs.
CCC Customer Service Representatives can assist you better when you provide the following information:
- Your name, address, telephone number and the name of
the development in which you live.
- When the problem started
- Whether you have previously reported this to the CCC (Work Ticket Numbers)
REDUCE YOUR CALL WAIT TIME - CALL DURING NON-PEAK HOURS - Call volume is heaviest on Mondays and the day after a holiday. The best time to call is usually during the afternoon.
During Regular Business Hours - 8:00 AM - 4:30 PM
When you call the CCC during regular business hours (when the development staff is available):
- If it is an emergency, the development staff will be
- All other repairs within your apartment will be
scheduled for you while you are on the telephone.
- Repairs and emergencies outside your apartment will be prioritized and addressed by the appropriate staff.
After Regular Business Hours - 4:30 PM - 8:00 AM weekdays, weekends and holidays
When you call after business hours, on weekends or holidays (when development staff is not available) the Customer Service Representative will:
Click here for information about emergency
- Address emergencies.
- Schedule an appointment for any work necessary in your
apartment, except for emergencies, between the hours of 6am and
- Take any other requests for repair in public space and the appropriate staff will address these based on their priority.