New York City Housing Authority


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Customer Contact Center

Call the Customer Contact Center (CCC)
for All Repairs

(718) 707-7771


Call the Customer Contact Center (CCC):

  • Regarding emergency repairs in your apartment or in a public space
  • Concerning heat and hot water issues
  • To schedule general apartment repair appointments
  • For information about Housing Applications Offices

The CCC Customer Service Representatives can assist you better when you provide the following information:

  • Your name, address, telephone number and the name of the development in which you live
  • The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
  • The floors affected
  • When and how the problem began
  • Previous work ticket number (if applicable)
  • When the problem started
NYCHA Emergency Repairs

While the development offices are closed, the CCC will contact the appropriate NYCHA staff or other governmental agencies to make sure emergencies are addressed, but once the situation is stabilized the repairs are referred to the development where the resident lives for follow-up action on the next working day. Please use the lists below as a guide. 

Emergencies:

  • Danger or potential danger to life or limb caused by a maintenance problem
  • Explosions / Fires (Fire Department must also be notified)
  • Gas Leaks
  • Elevators out of order
  • Floods
  • Power failures and apartments without electricity
  • Main sewer and stack stoppages
  • Apartment door and door knobs not working
  • Toilet stoppages
  • Heat and hot water complaints

Staff will not respond after-hours to the following:

  • Lock out service or lock repairs involving residents' personal locks*
  • Household sink, basin or bathtub stoppages*
  • Toilet Stoppages after 11:30 pm
  • Drain pipe leaking (Do not run water through pipe)
  • Refrigerators that are out of order
  • Installation of fuses or resetting of circuit breakers
  • Retrieval of wallets, keys, money, etc. from elevator or compactor shafts*
  • Toilet tanks that are out of order
  • Stove ticking
  • Noisy compactors
  • Stoves, water lines, electricity, etc. previously shutdown by the Fire Dept., Con Edison, Keyspan Energy or your Development.

Staff can also be dispatched for the following non-emergency situations, after-hours, for a $50 fee:

  • Lock out service or lock repairs involving a Housing Authority- issued lock, reported by the head of household
  • The retrieval of keys from elevator or compactor shafts
  • Household sink, basin or bathtub stoppages
To schedule general apartment repair appointments 

During Regular Business Hours - 8:00 AM - 4:30 PM

When you call the CCC during regular business hours (when the development staff is available):

  1. If it is an emergency, the development staff will be notified
  2. All other repairs within your apartment will be scheduled for you while you are on the telephone
  3. Repairs and emergencies outside your apartment will be prioritized and addressed by the appropriate staff

After Regular Business Hours - 4:30 PM - 8:00 AM weekdays, weekends and holidays

When you call after business hours, on weekends or holidays (when development staff is not available) the Customer Service Representative will:

  1. Schedule an appointment for any work necessary in your apartment, except for emergencies, between the hours of 6am and midnight
  2. Take any other requests for repair in public space and the appropriate staff will address these based on their priority

Note - reduce your call wait time, call during non-peak hours. Call volume is heaviest on Mondays and the day after a holiday. The best time to call is usually during the afternoon.

Walk-In Centers

The hours of operation for all Walk-In Centers are 8:00 am to 5:00 pm Monday through Friday. Phone calls are accepted Monday through Friday.

Brooklyn/Staten Island
787 Atlantic Avenue, 2nd Floor
Brooklyn, NY 11238

Bronx/Manhattan
478 East Fordham Road (1 Fordham Plaza), 2nd Floor
Bronx, NY 10458

Queens
90-27 Sutphin Boulevard, 4th Floor
Jamaica, NY 11435

Representatives are always on standby to service your requests, 24 hours a day, 7 days a week.