New York City Housing Authority

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NYCHA Beats the Blizzard, Providing Resident Support Through the Snowstorm

The New York City Housing Authority (NYCHA) completed snow removal at all 334 developments citywide, with staff working throughout the weekend to provide normal service to more than 400,000 residents.


Over the course of the weekend, NYCHA's Family Services Department conducted outreach to thousands of households, including seniors living alone, those on life-sustaining equipment, and those with mobility impairments. In addition, NYCHA teamed with resident outreach workers hired through the U.S. Department of Labor post-Hurricane Sandy National Emergency Grant to follow up with residents in the Rockaways, Coney Island, Red Hook, Gowanus, Baruch and Wald developments.


NYCHA used a variety of methods to communicate with residents before, during and after the snow storm. NYCHA's Customer Contact Center was staffed over the weekend to receive calls regarding snow removal and any other concerns; NYCHA issued an email to update residents regarding community and senior center closures; and we also used our new NYCHA Alerts system to inform residents of potential service disruptions. In addition, NYCHA enlisted the assistance of Resident Association Presidents, particularly those in Zone A - a flood prone area - to outline NYCHA's snow preparation plans, so they were equipped to inform their neighbors about our efforts.