The New York City Housing Authority continues to reduce the number of open maintenance and repair work orders.
As of May 1, 2014, the total number of open maintenance and repair work orders at NYCHA was 80,948. When NYCHA began its Maintenance & Repair Action Plan in January 2013, there were 422,639 open work orders. This represents a reduction of nearly 342,000 work orders. Service levels to NYCHA residents have also improved significantly. NYCHA’s goal was to respond to corrective maintenance requests within an average of 7 days, and it has far exceeded that goal.
As of May 1, 2014, the average time it takes to complete a maintenance task is 4 days, down from more than 150 days when NYCHA implemented its Action Plan. There is still more work to be done. Our service level target goal for skilled trade repairs and 3rd party vendor work is 15 days. While we have made significant improvement in the average time it takes for NYCHA staff to complete a skilled trade work request—currently 39 days, down from more than 200 days last year—there is still a long wait for non-urgent repairs that require 3rd party vendors.
Until recently, NYCHA lacked the funding to address these types of repairs, which primarily include painting the entire apartment or replacing floor tiles. With new funding recently provided by Mayor de Blasio, NYCHA is addressing these and other work orders. The average wait time for this type of vendor work has gone down from more than 500 days when we first started to 368 days. NYCHA expects to make significant progress in reducing the skilled trade work request wait time over the next couple of months.