New York City Housing Authority


Translate this Page Printer Friendly Format Sign-up for NYCHA Newsletter
NYCHA Maintenance & Repair Backlog Action Plan


The New York City Housing Authority continues to reduce the number of open maintenance and repair work orders.

As of March 1, 2014, the total number of open maintenance and repair work orders at NYCHA was 95,428. When NYCHA began its Maintenance & Repair Action Plan in January, 2013, there were 422,639 open work orders. This represents a reduction of more than 327,000 work orders. Service levels to NYCHA residents have also improved significantly. The average time it takes to complete a maintenance task has declined from 147 days to 9 days. The average time it takes to complete a skilled trade work request has declined from 280 days to 155 days. NYCHA expects to make significant progress is reducing the skilled trade work request wait time over the next six months with funds redirected recently by Mayor de Blasio from the balance of NYCHA’s 2014 payment for police services.

 

 

 



Repair efforts by NYCHA
NYCHA Succeeds in Reducing Work Order Backlog
NYCHA Reduces Work Order Backlog to 48,000 (12.04.13)
NYCHA Eliminates Almost 268,000 Repair Work Orders from Its Backlog (11.01.13)
NYCHA Eliminates Almost a Quarter of a Million Repair Work Orders from Its Backlog (10.01.13)
NYCHA Eliminates Over 233,000 Repair Work Orders from Its Backlog (09.04.13)
NYCHA Eliminates Over 225,000 Repair Work Orders from Its Backlog (08.01.13)
NYCHA Eliminates Over 200,000 Repair Work Orders from Its Backlog (07.03.13)
NYCHA Eliminates Over 178,000 Repair Work Orders from Its Backlog (06.03.13)
NYCHA Eliminates Nearly 149,000 Repair Work Orders from Its Backlog (05.07.13)
NYCHA Eliminates Nearly 113,000 Repair Work Orders from Its Backlog (04.04.13)
NYCHA Eliminates 73,000 Repair Work Orders from Its Backlog (03.11.13)
NYCHA, Mayor Bloomberg Announce Action Plan to Address Repair Backlog (01.31.13)
Watch the Repair Announcement with Mayor Bloomberg [YouTube]
NYCHA Invests $18 Million in Capital Improvements and Repairs (01.24.13)
NYCHA Begins $69 Million in Capital Improvements and Renovations (10.16.12)


Repair Photos