The New York City Housing Authority continues to reduce the number of open maintenance and repair work orders.
As of March 1, 2014, the total number of open maintenance and repair work orders at NYCHA was 95,428. When NYCHA began its Maintenance & Repair Action Plan in January, 2013, there were 422,639 open work orders. This represents a reduction of more than 327,000 work orders. Service levels to NYCHA residents have also improved significantly. The average time it takes to complete a maintenance task has declined from 147 days to 9 days. The average time it takes to complete a skilled trade work request has declined from 280 days to 155 days. NYCHA expects to make significant progress is reducing the skilled trade work request wait time over the next six months with funds redirected recently by Mayor de Blasio from the balance of NYCHA’s 2014 payment for police services.