New York City Housing Authority


Translate this Page Printer Friendly Format Sign-up for NYCHA Newsletter
NYCHA Maintenance and Repair Backlog Action Plan FAQs

NYCHA Maintenance and Repair Backlog Action Plan FAQ’s

  1. What is the Maintenance and Repair Backlog Action Plan?
  2. When does NYCHA expect the backlog to be eliminated?
  3. Can residents reschedule their current appointments to an earlier date?
  4. When can residents expect to see results?
  5. How will NYCHA tackle the backlog of maintenance and repair requests?
  6. What will happen differently as part of the Action Plan?
  7. Has NYCHA hired extra staff to assist with eliminating the backlog of repairs?
  8. How will I know when NYCHA is doing better?

NYCHA Maintenance and Repair Backlog Action Plan FAQs En Español (Spanish)
NYCHA Maintenance and Repair Backlog Action Plan FAQs 中文 (Chinese)
NYCHA Maintenance and Repair Backlog Action Plan FAQs Русский (Russian)

  1. What is the Maintenance and Repair Backlog Action Plan?

    A. The Action Plan is an aggressive plan to eliminate the maintenance and repair backlog by January 2014.


    Back to the Top

  2. When does NYCHA expect the backlog to be eliminated?

    A. NYCHA expects to completely eliminate the maintenance and repair backlog work by January 2014.


    Back to the Top

  3. Can residents reschedule their current appointments to an earlier date?

    A. No, residents cannot reschedule current appointments for an earlier date at this time. When the Action Plan is fully implemented in the coming months, NYCHA will let residents know when they can reschedule these appointments.


    Back to the Top

  4. When can residents expect to see results?

    A. We anticipate residents will begin to notice changes in scheduling new appointments over the next 6 months. One change residents can expect to see by the end of this year is that new appointments for maintenance and repair will be scheduled within a few weeks instead of several months away. For existing appointments, we expect residents to see the changes much more quickly because we will have additional staff and better access to materials to complete the work needed in fewer visits.


    Back to the Top

  5. How will NYCHA tackle the backlog of maintenance and repair requests?

    A. NYCHA will tackle the backlog of old repairs and deal with new requests more quickly through better management of our materials, improved scheduling of skilled trades workers (such as carpenters, plasterers, painters, exterminators, plumbers, electricians, glaziers, bricklayers, and roofers) and by hiring more workers to make repairs.


    Back to the Top

  6. What will happen differently as part of the Action Plan?

    A. Ultimately, non-emergency repair requests will be handled on average within 7 days; and repairs involving skilled trades will be completed on average within 15 days. Emergency repairs will continue to take place within 24 hours; NYCHA is committed to working more efficiently with the resources we do have.


    Back to the Top

  7. Has NYCHA hired extra staff to assist with eliminating the backlog of repairs?

    A. Yes. NYCHA has hired more than 500 additional workers over the past year for maintenance and skilled trades, such as carpenters, plasterers, painters, exterminators, plumbers, electricians, glaziers, bricklayers, and roofers.


    Back to the Top

  8. How will I know when NYCHA is doing better?

    A. NYCHA will provide quarterly reports on the status of the repair backlog reduction on the NYCHA www.nyc.gov/nycha.


    Back to the Top