New York City Housing Authority


Translate this Page Printer Friendly Format Sign-up for NYCHA Newsletter
Social Services

NYCHA operates social service programs with our professionally trained and certified social workers and paraprofessional staff. Our social services staff members conduct outreach, crisis response, and preventative services to enhance the quality of life for NYCHA residents and help maintain viable communities in a safe and secure environment.

If you need help in a crisis, you can turn to NYCHA’s social services programs. NYCHA’s professionally trained social services staff can work with you in your home or the social services office in your borough to develop a service plan, advocate on your behalf, and refer you to the appropriate service provider from a broad continuum of community-based and city-wide agencies.

NYCHA has tailored its programs to meet the needs of our diverse population, and we also partner with a myriad of social service providers to make sure all resident needs are accommodated. Our Services include household management assistance, transitional and supportive services, outreach and referral to community organizations, prevention services for substance abuse, child abuse and elder abuse assistance, domestic violence intervention, crisis response, and referrals for mental health services.

In addition to the services listed below, we also provide several specialized senior services geared to the unique needs of the elderly population.

Outreach and Support

Supportive Outreach Services (SOS)
Emergency Transfer Program
Witness Relocation Program
Furniture Distribution Program
Mediation Program (SafeHorizon)
Anonymous Resident Referral for NYCHA Social Services NEW


Supportive Outreach Services (SOS)

Residents needing assistance coping with everyday situations or stressful events are referred to Supportive Outreach Services by NYCHA Development Management, neighbors, family members, other NYCHA staff, or upon requests from the residents themselves. Social services staff members provide resources and assist clients in developing necessary coping and problem solving skills for daily living. Our staff meets with each client, assesses the situation, assists them in developing a service plan and provides referrals and advocacy and supportive services as needed. Our staff also intervenes in crises involving acute psychiatric emergencies, traumatic incidents, family crises, domestic violence, child abuse/neglect, elder abuse/neglect and substance abuse.

If you or someone you know requires Supportive Outreach services please call us at:

 

Bronx 718-409-8699
Brooklyn 718-498-3243
Manhattan 212-334-2506
Queens 718-206-3286
Staten Island 718-816-1521

Back to the top


Emergency Transfer Program

NYCHA is concerned about the safety of our residents and we offer an opportunity for residents who qualify as victims of domestic violence, intimidated victims, intimidated witnesses or child abuse victims to quickly and confidentially relocate from their present development, to another NYCHA development. Find out more about our resources for residents who are victims of domestic violence.

Residents who need an emergency transfer should contact their Development Management Office to complete an emergency transfer application. Residents will also meet with a Safe Horizon Case Manager or District Attorney liaison who will assist the resident in completing the application process.

Back to the top


Witness Relocation Program

The District Attorney or U.S. Attorney’s Office, in coordination with NYCHA, can fast-track applicants for Public Housing or Section 8 (pursuant to voucher availability), who need to be safely and confidentially relocated to continue participating in the prosecution of criminal cases.

Back to the top


Furniture Distribution Program

NYCHA acquires and distributes gently used furniture items to residents in need. Priority is given to residents who have relocated from a homeless shelter, victims of domestic violence, and families impacted by disasters. Furniture distribution is available to NYCHA residents in all five boroughs. Please call us for more information:

Bronx718-409-8699
Brooklyn718-498-3243
Manhattan212-334-2506
Queens718-206-3286
Staten Island718-816-1521

Back to the top


Anonymous Resident Referral for NYCHA Social Services

You can now make a referral for a NYCHA resident whom you think would benefit from NYCHA’s Social Services. Just complete the Anonymous Resident Referral for NYCHA Social Services Form and either e-mail it or (if you wish to remain anonymous) fax the form to the number listed for the Social Services Borough Office in the borough where the resident lives.  NYCHA’s Social Services staff will then follow up with the resident. You do not need to give your name.

Back to the top