New York City Housing Authority


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Equal Opportunity

Fair Housing Policy

It is the policy of the New York City Housing Authority to provide equal housing opportunities for all qualified applicants and residents. In the selection of families and in the provision of services, there shall be no discrimination or retaliation. Please see the links below for more information about the NYCHA’s Fair Housing and Non-Discrimination policies.

Fair Housing Brochure (Spanish | Chinese | Russian)
Fair Housing Non-Discrimination Policy
(Spanish | Chinese | Russian | French | Haitian Creole | Korean )

Residents and housing applicants who wish to report housing discrimination may file a Discrimination Complaint by contacting the Department of Equal Opportunity Office of Housing Opportunity at (212) 306-4468 or submitting a complaint form, available in English and Spanish.


Housing Reasonable Accommodation Policy
NYCHA provides reasonable accommodations in housing for public housing residents, applicants, and Section 8 participants with disabilities. Anyone with a physical, medical, mental, or psychological impairment, such as a mobility, breathing, hearing or vision impairment, has a disability and may have the right to reasonable accommodations. The policy is available to download in English, Spanish, Chinese, Russian, and Korean.

Public housing residents can learn more about requesting reasonable accommodation on Residents Corner.

Housing applicants and Section 8 participants may request a reasonable accommodation by calling the Customer Contact Center at  (718) 707-7771 or by visiting one of NYCHA’s Walk-In Centers. NYCHA’s Department of Equal Opportunity Services for People with Disabilities Unit can also provide assistance at 212-306-4652, or TTY telephone at 212-306-4845.


Apartments for New Yorkers with Disabilities
NYCHA is committed to providing equal opportunity to public housing for eligible New Yorkers with disabilities. We are converting 9,100 apartments, five percent of our total housing stock, to make these units accessible to individuals with mobility impairments. More than 7,400 apartments have already been retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features.

Residents and applicants with disabilities needing help in obtaining these accessible apartments can contact the Services for the Disabled Unit at: (212) 306-4652.


Language Services (Translation & Interpreter Services)
To ensure equal access to information and services, NYCHA's Language Services Unit translates official NYCHA documents and provides interpreter services to residents and applicants with limited English-speaking ability. Language Services draws on a pool of more than 230 NYCHA volunteers who speak 39 different languages.