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Eligibility Interview FAQs

Eligibility Interview – Frequently Asked Questions

  1. How should I prepare for the Eligibility interview
  2. Should I still come to my appointment if I do not have all of the required documents?
  3. What should I do if I miss the appointment for my Eligibility Interview?
  4. How long should I wait to hear from NYCHA after my Eligibility Interview?
  5. I received a Letter of Ineligibility. How do I appeal the decision?
  1. How should I prepare for the Eligibility interview?

    Your appointment packet includes a general list of documents. You should bring documents (social security cards, birth certificates etc.) as well as verification of income applicable to your household.

    Your appointment packet also includes forms that must be signed by all adults aged 18 years or older. Please read these forms carefully and have them signed by all adult members of your household and bring the signed forms to the interview.


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  2. Should I still come to my appointment if I do not have all of the required documents?

    Yes, you should still come to the appointment. We will allow you time to submit the documents after your interview. However, being unprepared will delay the processing of your application.


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  3. What should I do if I miss the appointment for my Eligibility Interview?

    You do not need to re-schedule if you are able to come to the Eligibility Interview within fourteen (14) days of your initial appointment. There are two exceptions:

    • Outreach Applicants scheduled for interviews based on their positive response to an application’s Outreach for specific developments may not be rescheduled.
    • All other interviews may be re-scheduled but only if the request is made within six (6) months from the initial appointment date.


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  4. How long should I wait to hear from NYCHA after my Eligibility Interview?

    You should call the NYCHA Customer Contact Center (718-770-7771) at least once every two months, if you have not received any notification letter from NYCHA regarding an Eligibility Interview.


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  5. I received a Letter of Ineligibility. How do I appeal the decision?

    To discuss the finding of ineligibility (including how long it will last and how you can resolve it), you may visit the NYCHA’s Customer Contact Center, Monday through Friday from 8AM – 5PM . You may bring with you any additional information which you would like NYCHA to consider. You may also bring an attorney or representative. A member of NYCHA’s Customer Contact Center staff will be glad to review your application with you.

    If you chose not to discuss the ineligibility at the NYCHA Customer Contact Center, you may still request an Informal Hearing before an Impartial Hearing Officer. The Informal Hearing request form must be received within ninety (90) days of the date of the Letter of Ineligibility.


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