On May 6, the prestigious Public Technology Institute (PTI) honored NYCHA
with three distinguished awards at its 2007 Technology Leadership Conference in
Denver CO. NYCHA won top honors in the large government sustainability category
with a Solutions Award for its Smart Building Technology. This initiative
encompasses the Computerized Heating Automated System (CHAS) and the Housing
Authority Remote Monitoring System (HARMS).
CHAS will provide for the remote monitoring and management of NYCHA’s 195
major central heating plants through a web-based software on its wide area
network. HARMS will bring the benefits of remote monitoring and management to
NYCHA’s formidable elevator fleet.
In PTI’s Telecommunications and IT category, NYCHA received two Significant
Achievement Awards, one for the Centralized Call Center (CCC) Change Management
Initiative and the other for the Virtual IT Project Management Office (PMO).
The CCC provides residents with the convenience of scheduling routine
maintenance work by phone 24 hours a day, seven days a week. Scheduling work
requests improves productivity as well as service to residents, since fewer
repeat repair calls are necessary when residents can plan to be home.
HARMS will bring the benefits of remote monitoring and management to NYCHA’s
elevator fleet. Approximately one-third of NYCHA’s 3,334 elevators will be
operational with remote monitoring by the end of 2007, yielding an annual
savings of $600,000.
The virtual PMO ensures that NYCHA’s IT investments are aligned with its
business strategies and goals. It also standardizes and supports the
decentralization of project management by providing templates and other tools
that help managers organize tasks and comply with NYCHA project methodology.