New York City Housing Authority

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NYCHA Awards

NYS Best of New York Technology Awards

Photo Caption: Energy Department Director Lloyd Kass and Chief of Performance Contract Division Francis Redhead, with Best of New York Awards for NYCHA’s Smart Building Technology and the Centralized Call Center. To the left of Mr. Kass is Center for Digital Government Fellow and awards judge Todd Sander. Program sponsor Michael Barry from Citrix is at far left.

2007 NYS Best of New York Technology Awards

Three key technology initiatives were honored at the Best of New York Awards at the Center for Digital Government Technology Conference in Albany on June 14, 2007. The awards recognized NYCHA’s Computerized Heating Automated System (CHAS), the Centralized Call Center (CCC) and the Housing Authority Remote Monitoring System (HARMS).

The remote monitoring capability of CHAS provides instantaneous information on the status of NYCHA’s extensive boiler systems that is accessible on NYCHA’s wide area network. Within two years of full deployment by the 2007-2008 heating season, reduced fuel consumption from CHAS is projected to save NYCHA $20 million annually.

HARMS will bring the benefits of remote monitoring and management to NYCHA’s elevator fleet. Approximately one-third of NYCHA’s 3,334 elevators will be operational with remote monitoring by the end of 2007, yielding an annual savings of $600,000.

The CCC provides residents with the convenience of scheduling routine maintenance work by phone, 24 hours a day, seven days a week. Scheduling work requests improves productivity as well as service to residents, since fewer repeat repair calls are necessary when residents can plan to be home.

The Best of New York Awards recognize the innovative use of technology and the improvement of services to citizens or government employees.