Arelis Vega, a Community Associate
in the Social Services Department, was honored at the Mayor's Excellence in
Customer Service Award Ceremony held at Brooklyn's Borough Hall during Customer Service Week on
As a Senior
Resident Advisor, Ms. Vega shares an intimate and supportive relationship with
residents. Her responsibilities at Pelham Parkway Houses in the Bronx include visiting and meeting with seniors at
Road Plaza, an all-seniors building, to provide
assistance in maintaining independent living.
In addition to assessing seniors' ability to perform daily tasks, Ms. Vega
arranges for assistance, when warranted, from service providers such as home
care services, Meals-on-Wheels, and other public entitlements. She also leads a
group of senior volunteers that, as residents of the building, act as "eyes and
ears" to raise early concerns regarding their neighbors' welfare.
"Ms. Vega is a conscientious and diligent individual, whose enthusiasm and
dedication is obvious when observing her interaction with the senior residents,"
said Celeste Hollingsworth, Ms. Vega's supervisor. "She is very courteous and
able to engage the seniors, making them feel at ease and comfortable knowing
that she is there to assist them."