New York City Housing Authority

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NYCHA Releases Boston Consulting Group Report

Reshaping NYCHA Support Functions

In the face of chronic underfunding and aging infrastructure, the New York City Housing Authority (NYCHA) developed Plan NYCHA in 2011, a 10-point plan to preserve public housing in New York City.  To help deliver on the critical goal of transforming NYCHA's central support functions in order to generate cost savings for re-investment in the frontline, NYCHA hired The Boston Consulting Group (BCG) who had considerable public housing authority experience.  Over a 44-week period, BCG conducted hundreds of interviews, collected and analyzed data and spent thousands of hours working closely with the NYCHA team to identify areas for improvement. BCG delivered its final report identifying over 100 short- and long-term process improvements and potential savings measures of up to $70 million. 

NYCHA is moving forward on several of the most important recommendations that will deliver cost savings, revenue and importantly support our action plan focused on safety/security, apartment maintenance and repairs and building improvements. Efforts include creating an Enterprise Project Management Office (EPMO) to ensure effective implementation of NYCHA-wide projects, pursuing new property management models and identifying and transferring those community programs to sister agencies that can deliver resident services more effectively and efficiently then we can.


BCG Summary of NYCHA Engagement (in PDF)
BCG Report: NYCHA Key Findings and Recommendations (in PDF)