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Mayor's Office for People with Disabilities - Subways / Metrocards

Key Station Information:
Not all subway stations are accessible. To obtain maps or more information, including construction affecting accessible stations, call: 1-718-330-1234. Customer Service representatives are available 24 hours a day to help plan your trip.

Raised-line Braille maps are currently available for the 1, 2, 3, 4, 5, 6, 7, A, B, C, D, E, F, G, J, L, M, N, Q, R, S, and Z lines, and the Franklin Avenue and Rockaway Shuttle lines. To obtain raised-line Braille subway maps with large-print backup, please call: Voice 1-718-330-1234.

Reduced-Fare MetroCards are available for people with disabilities and people diagnosed with serious mental illness, who are also recipients of SSI. Applications can be submitted by mail or in person at MetroCard buses and vans, or at the Customer Service Center in Brooklyn, and the St. George Ferry Terminal in Staten Island. Reduced-Fare MetroCards can be used to pay fares on all MTA NYC Transit subways, all MTA NYC Transit local buses, 24 hours a day, and on express buses during non-rush hours only.

Learn about Reduced Fare Metrocards.

MTA New York City Transit
370 Jay Street,
Brooklyn, NY 11201

For questions, applications, schedules, or other information call the reduced fare line: 1-718-330-1234.

Elevator Hotline and Subway Maps:
The MTA's Elevator Hotline contains up-to-date information on elevator and escalator availability in subway stations. Call: 1-718-330-1234, 24 hours a day for more information. For additional information and locations, call Customer Assistance at: Voice 1-718-330-1234.

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