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Transportation

The following information listed below is meant to assist people with disabilities in finding helpful resources, services and/or benefits available for Transportation.

There are multiple safe and affordable public and private transportation opportunities for people with disabilities in New York City with a variety of services designed to accommodate the needs of individuals with disabilities.


Access-A-Ride (AAR)
Accessible Car Services
Airport Transportation
Additional Transportation Services
Commuter Transportation
Ferries
MTA Metro-North Railroad
MTA Subways Metro Cards
Parking Permits
Port Authority Trans-Hudson Corporation
Pre-Kindergarten Transportation
Transportation Security Administration (TSA)
Wheelchair Taxis


Access-A-Ride (AAR)
MTA New York City Transit operates Access-A-Ride, the City's Paratransit system. Access-A-Ride (AAR) provides transportation for people with disabilities who are unable to use public bus or subway service for some or all of their trips. It offers shared ride, door-to-door Paratransit service. MTA New York City Transit administers AAR; private carriers under contract to NYC Transit provide service. Service is available 24 hours a day, seven days a week, including holidays.

Fares, Personal Care Attendants, and Guests
The one-way fare for each registered passenger and each guest is the same as the full fare on mass transit. Please pay the driver the exact amount at the time of your ride. AAR drivers do not provide change. Personal Care Attendants (PCAs) ride free when accompanying AAR customers whose IDs indicate they travel with a PCA. One paying guest per trip may accompany the customer.

For more detailed information on Access-A-Ride, visit the MTA's website 

Access-A-Ride
MTA NYC Transit, Paratransit Division
130 Livingston StreetBrooklyn, NY 11201
Phone: (877) 337-2017 toll-free
From outside NYC area codes, dial (718) 393-4999.

Customers who are deaf/hard of hearing can use their preferred relay service or the free 711 service relay.

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Accessible Car Services
Accessible Car services function as an alternative transportation service for people with disabilities. While more expensive than Access-A-Ride and other such public transportation alternatives, passengers benefit from personalized attention from trained drivers, and the privacy of their own van. Prices vary from each company.

A Ride For All
A Ride for All provides accessible Wheelchair vans for those with disabilities. All drivers are TLC licensed and will assist passengers, as requested, in boarding and exiting the vehicle. They are available 24 hours a day, 7 days a week.

Phone: (718) 706-7433

Vega Transportation
Specializing in fully accessible tours in New York City, Vega Transportation possesses wheelchair vehicles and ambulates that feature lifts and wheelchair locks. Vega transpiration prides themselves in cutting edge technology, trained multilingual drivers, and an on time guarantee. Further, Vega is available for trips up to a 250 mile radius from New York City.

To make a reservations call their number or book online.

Phone: 718-507-0500
Visit their website

8303 24th Ave
East Elmhurst, NY 11370

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Airport Transportation
MTA
MTA New York City Transit services provide transportation to LaGuardia and Kennedy Airports. The Metropolitan Transit Authority provides information on Bus or Train services to New York City's Airports.

Call MTA Information at 511
Outside NYC Call 718-330-1234

 Visit their website for travel information

Port Authority of New York and New Jersey
The Port Authority of New York and New Jersey has prepared an informational PDF to accessible services available at the local Airports in NYC and NJ.

Download a brochure with access information from their website

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Additional Transportation Services
Taxi and Limousine Commission
See Accessible Dispatch Program for NYC wheelchair accessible taxis

The New York City Taxi and Limousine Commission (TLC) licenses and regulates for-hire vehicles in NYC, including ambulettes. Service dogs are welcome in all vehicles. Complaints can be registered by calling (212) NYC-TAXI Call 311. Accessible Dispatch provides on-demand wheelchair accessible transportation 24/7, 365 days a year with no advance reservations necessary.

33 Beaver St
New York, NY 10004

Ambulette Services
Regulated by the Taxi and Limousine Commission, Ambulette Services provide non-emergency medical and leisure ambulette and Paratransportation services for people with special needs. Ambulette vans can accommodate all types of travel requirements such as wheelchairs, recliners, motorized, and non-emergency stretchers.

Reserve a car online

Or Call at (718)-332-1216

Visit their website

Free Transportation Program for Seniors and the Disabled

Freedom Van
Run by the New York Foundation for Senior Citizens, Freedom Van was created as a free transportation option for disabled individuals in Manhattan, as well as and seniors 60 years and older. Vans transport passengers to and from medical appointments, hospitals, shopping centers and recreational activities.

Unlike other transportation services, Freedom vans must be booked on Tuesdays at least one week in advance. Trips with escorts are only available on Wednesdays and Thursdays who will accompany the rider from their pickup location and will walk the passenger to their appointment.

To book a van call: (212)-956-0840
Hours of Operation: 9:30am-3:00pm
For more information download the flyer (in PDF)

Project Cart
In partnership with Freedom Van, Project Cart van service provided specialized transportation for seniors within Manhattan. The service travels from the Battery to East 96th and West 110th. In addition to providing transportation to medical appointments, hospitals, and recreational activities, C.A.R.T. delivers meals to homebound seniors. Freedom Van helps with this gap.

To book a van call: (212)-956-0840
For more information visit their website 

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Commuter Transportation
MTA Long Island Railroad
The MTA Long Island Railroad (LIRR) provides commuter transportation from Penn Station in Manhattan, Atlantic Terminal in Brooklyn to Long Island, and from Jamaica Station in Queens to Long Island.

Reduced-Fare Program: Individuals with qualifying disabilities who have the required identification can travel on the LIRR and Metro-North Railroad for half fare with tickets purchased at ticket windows, on the train, or using WebTicket for LIRR or MNR.

For policies regarding boarding, riding, and leaving trains, as well as information regarding personal care attendants, service animals, and parking, visit the MTA's website.

Talking Kiosk
Permanently installed in the LIRR terminal at Penn Station, the talking kiosk offers way-finding information to aid a blind or visually impaired traveler to navigate the station.

To locate the kiosk: enter Penn Station at 7th Avenue and 32nd Street. Listen for the kiosk, which sounds like a singing bird. Turn right toward the stairs and go down one level to the MTA Long Island Railroad level, at the bottom of the stairs head toward the left. The kiosk is approximately 50 feet from the stairs, just outside the ticketed waiting room. Elevator access is at 7th Avenue and 34th Street.

For more information visit the MTA's website

Pennsylvania Station
234 W. 31st Street
8th Avenue and W. 31st/33rd Streets
New York, NY 10001

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Ferries
You may find information on the four companies that provide ferry service to locations throughout the metropolitan below.

All ferries are wheelchair accessible and service dogs are permitted.

New York Waterway
NY Waterway Operates ferry routes to locations including Manhattan, New Jersey, Queens, and Yankee Stadium.
For further information about NY Waterway ferry services, call: 800-53-FERRY

Visit their website

Sea Streak and New York Fast Ferry
Operates ferry routes from Central New Jersey to Manhattan, from Atlantic Highlands and Conners, Highlands in Monmouth County, NJ to Pier 11 (Wall Street) in Downtown Manhattan and E. 35th St. in Midtown Manhattan and service from New Bedford, MA to Oak Bluffs and Vineyard Haven in Martha's Vineyard. SeaStreak also provides shuttle service to the World Financial Center from Pier 11.
For more information, call: 800-262-8743
Note: TTY users should use 711 Relay to reach the above private ferry operator.
Visit their website

Staten Island Ferries
Boarding on the lower level may be more convenient for people with mobility disabilities because tides and weather affect access to the boats. To arrange boarding accommodations call ahead to the Ferry Terminal Supervisors:

Whitehall Terminal
Voice: 212-487-5761 / 212-487-5766

St. George Terminal
Voice: 718-727-2508 / 718-390-5253
Fax: 718-981-4941

For schedule and accessibility information, please call:
Voice: 718-815-BOAT
TTY: 718-727-8243.

For more information about the Staten Island Ferry visit their website

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MTA Metro-North Railroad
The MTA Metro-North Railroad provides commuter transportation from Grand Central Station in Manhattan to Westchester, Putnam, Duchess, Rockland, and Orange counties, and Connecticut.

Grand Central Terminal has accessible entrances on Lexington Avenue at 43rd Street and at 105 E. 42nd Street east of the Park Avenue overpass, and at the northeast corner of 47th Street and Madison Avenue. When the 47th Street entrance is closed, wheelchair users may use the main entrances on Lexington Avenue or 42nd Street. Elevators provide access to all levels of the Terminal. Other accessibility features include Braille signage, audio-visual information systems, and TTYs throughout the facility.

To view additional stations that provide accessibility please visit their website

Additional accessible stations outside of New York City are available.

MTA Metro-North Railroad
347 Madison Avenue
New York, NY 10017
Voice: 212-532-4900
TTY: 800-724-3322
www.mta.info/mnr

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MTA Subways Metro Cards
Station Information:Not all subway stations are accessible for people with disabilities. Elevators for wheelchairs are only available at select stations.

To obtain maps or more information, including construction affecting accessible stations, call: 511 or visit their website.

Customer Service representatives are available 24 hours a day to help plan your trip. (to request information in Braille contact the MTA ADA Compliance Division at 511)

Raised-line Braille maps are currently available for the 1, 2, 3, 4, 5, 6, 7, A, B, C, D, E, F, G, J, L, M, N, Q, R, S, and Z lines, and the Franklin Avenue and Rockaway Shuttle lines. To obtain raised-line Braille subway maps with large-print backup, please call 718-330-1234.

Metro Cards
NYC Half Fare Reduced-Fare Metro Cards are available for seniors who are 65 and older, and people with a qualifying disability. People with disabilities who are approved for a Half Fare Reduced Metro Card pay half the base fare when traveling on the MTA bus or Subway. Half Fare Reduced-Fare Metro Cards can be used to pay fares on all MTA NYC Transit subways, all MTA NYC Transit local buses, 24 hours a day, and on express buses during non-rush hours.

Applications can be submitted by mail and should be sent to:
MTA New York City Transit
Attention: Reduced Metro Card
130 Livingston Street
Brooklyn, NY 11201-9265

Reduced Metro Card applicants can also visit in person MTA buses and vans, or at the MTA Customer Service Center located at:
3 Stone Street
Between Broadway and Broad Street
Weekdays 9-5PM.

For questions, applications, schedules, or other information the reduced fare line, call 511 or visit their website.

Elevator Hotline and Subway Maps
The MTA's Elevator Hotline contains up-to-date information on elevator and escalator availability in subway stations. Call: 511, 24 hours a day for more information. For additional information and locations, call Customer Assistance at 511 or visit their website.

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Parking Permits
The Department of Transportation issues New York City and New York State Parking Permits for People with Disabilities to residents with a qualifying mobility disability, as certified by a New York State licensed physician or podiatrist.

The New York City Disability Parking Permit, a plaque placed on the dashboard is eligible to park in all "No Parking" zones except those marked as taxi stands; at "No Parking" or "No Standing" spaces authorized for doctors, press, diplomats, and government agencies; at parking meters without depositing a coin; and in "No Standing, Trucks Loading & Unloading" zones except for specified restricted hours.

The New York State Disability Parking Permit, a blue hang tag or license plate allows people who are eligible to park in accessible spaces, and those from other states and countries to do the same. Accessible spaces are located in municipal and private lots, such as shopping malls and parking garages. The New York State Disability Parking Permit does not allow people with disabilities to park on the street in the "No Parking Zones." For more information or to apply, contact the Department of Transportation:

New York City Department of Transportation
Parking Permits for Persons with Disabilities
28-11 Queens Plaza North
7th Floor
Long Island City, NY 11101-4008
Voice: 718-433-3100
TTY: 718-433-3111
Visit their website

Parking Violations
If you hold a valid New York City Department of Transportation Parking Permit for Persons with Disabilities and have been issued a parking ticket while legally parked, contact the Department of Finance's Parking Violations Bureau at Voice: 311; TTY 212-460-7333(not working).

The Parking Violation Help-Line telephone number is:
Voice: 311
TTY: 718-802-8555

Call the New York City Police Department (NYPD) if your car is not where you left it; they will let you know if your car has been towed. NYPD's tow pound is located at Pier
Voice: 212-971-0771 / 212-971-0772

Bronx
745 East 141st Street between Bruckner Expressway & East River
Voice 718-585-1385 / 718-585-1391

Brooklyn
Brooklyn Navy Yard; entrance is at corner of Sands Street & Navy Street
Voice: 718-237-3300

Queens
42-02 56th Road
Under the Kosciusko Bridge at 56th Road & Laurel Hill Boulevard
Voice: 718-786-7122 / 718-786-7123 / 718-786-7136

If your car was towed by the NYPD Chief of Transportation for being parked illegally, it will be taken to a Tow Pound. There are two pounds in all boroughs except Staten Island. Towed cars are usually taken to the pound in the same borough from which they were towed.

To locate tow pound locations in each borough visit thier website.




Port Authority Trans-Hudson Corporation
PATH provides rapid rail service between New York and New Jersey 24 hours a day, seven days a week. Trains run every three to six minutes during rush hours; every 10 to 15 minutes during days and evenings; every 10 to 20 minutes on weekends; and every half-hour overnight. Monday through Friday, days and evenings, PATH trains run from Jersey City/Journal Square to West 33rd Street in Manhattan; from Hoboken to West 33rd Street.

The following PATH stations are accessible:

New Jersey

  • Newark
  • Jersey City Journal Square
  • Exchange Place
  • Pavonia Newport
  • Hoboken

New York City

  • West 33rd Street/6th Avenue

PATH
Journal Square Transportation Center
One PATH Plaza
Jersey City, NJ 07306
Voice: 800-234-7284
TTY: 800-728-4225

Learn more about accessibility
Learn more about accessibility in path trains

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Pre-Kindergarten Transportation
The New York City Department of Transportation (NYCDOT)
NYCDOT administers in the Pre-K Student Transportation Program work in coordination with the New York City Board of Education and the New York City Department of Health. Through their combined efforts, NYCDOT now contracts with private vendors to provide transportation services for children from birth to five years of age who are receiving Early Intervention and Pre-Kindergarten Special Education Services. They provide transportation from home to various pre-schools and service providers in the five boroughs, Westchester, and Nassau counties.

Contact DOT
For transportation and eligibility information on the Early Intervention Program for children from birth to 2.9 years of age call the New York City Department of Mental Health, Mental Retardation and Alcoholism Services: TTY (212) 219-5648. For transportation and eligibility information on Pre-K Services, call the New York City Board of Education at 311
Visit their website

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Transportation Security Administration (TSA)
The Transportation Security Administration is helpline number designed to assist travelers with disabilities and medical conditions prior to arriving at the airport.

TSA offers an additional recourse for passengers with disabilities, medical needs, or other circumstances in preparation for the screening process prior to flying. By calling toll free at 855-787 2227, travelers can speak one-on-one with a TSA employee so they know what to expect when going through the screening process, policies, and procedures expected at the airport's security checkpoints.

Upon calling, the passenger will speak with a representative who will provide information about screening that is relevant to the passenger's specific disability or medical condition. In addition, the passenger may be referred to disability experts at TSA to ensure that the passenger is fully equipped with a complete understanding of the expected procedures. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.

Hours of Operation:

  • Monday - Friday from 9 a.m. to 9 p.m. EST, excluding federal holidays.
  • After hours, travelers can find information about traveling with disabilities and medical needs on TSA's website.

Contact:

  • All travelers can contact TSA using Talk To TSA, a web-based tool that allows passengers to reach out to an airport Customer Service Manager directly,
  • TSA Contact Center, 866-289-9673
  • TSA-ContactCenter@dhs.gov, where travelers can ask questions, provide suggestions and file complaints.
  • Visit their website
  • Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov

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Wheelchair Taxis
Wheelchair Taxi's accessible dispatch program is a leader in providing wheelchair-accessible taxi service to the disabled community living in or visiting New York City. Passenger pickups occur in Manhattan for any destination in the five boroughs of New York City, Westchester and Nassau counties, and Newark Airport served by NYC taxis.

Available 24/7, passengers benefit from a taxi at their door upon the requested time without scheduling in advance, unlike many other transportation services. Once orders are received, the dispatch center software locates the closest available accessible taxicab. Passengers for the wheelchair-accessible cab are charged at the same cost for any other taxi ride in Manhattan.

There are five ways to book an accessible taxi:

  • Call 311
  • Call the dispatch center directly: 646-599-9999
  • Text a request: 646-400-0789
  • Use the accessible dispatch mobile app: WOW Taxi (Wheels on Wheels)
  • Book a Taxi Online

Visit their website

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