As a result of New York City Local Law 27 of 2016, city agencies are required to appoint a Disability Service Facilitator. The Disability Service Facilitator shall coordinate its efforts to comply with and carry out its responsibilities under the ADA and other federal, state and local laws and regulations concerning accessibility for persons with disabilities.
The functions of the disability service facilitator shall include, but not limited to:
1. Serve as the primary contact within that respective agency for persons with disabilities requesting auxiliary services;
2. Coordinate auxiliary services for persons with disabilities;
3. Respond to inquiries from members of the public concerning accessibility;
4. Develop agency policies and procedures to ensure full programmatic and communication accessibility for persons with disabilities;
5. Conduct periodic training for agency staff on disability access issues, as may be required by the head of such agency;
6. Provide accessible notices to members of the public advising them of their rights under the ADA, the New York State Human Rights Law, the New York City Human Rights Law, and regulations promulgated by such agency related to persons with disabilities, as well as the agency’s ADA grievance procedure;
7. Assist in the investigation of any complaint communicated to such respective agency alleging its noncompliance with the ADA and/or other applicable federal, state, and local laws relating to people with disabilities, or alleging any actions that would be prohibited by such laws;
8. Document and maintain records of complaints made pursuant to the ADA and other applicable federal, state, and local laws relating to people with disabilities, and forward such complaints to the Mayor’s Office for People with Disabilities (MOPD);
9. Analyze and make recommendations to the head of each agency and to the MOPD to resolve physical and programmatic access issues; and
10. Perform any other functions as may be assigned by the head of each agency.