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This page contains frequently asked questions and answers about the Picture/Video Upload tool and how to use it. The City does not provide support for issues not directly related to the tool, such as problems with your personal computer or Web browser.

Q: What kind of files can I submit?
A: You can submit videos, pictures, or audio files to be attached to a service request.

  • Videos must be in .mov, .mpg, .mp4, .avi, .wmv, .3gp, .3g2, or .rm format.
  • Pictures must be in .jpg, .png, .gif, .bmp, or .tif format.
  • Audio files must be in .mp3, .mp2, .wav, .wma, .aac, or .ra format.

Q: What's the maximum total size of the files I submit?
A: You can submit between one (1) and three (3) files with a maximum total size of 3 MB.

Q: How many files can I submit?
A: You can submit up to three (3) files for a single form submission.

Q: Why am I getting a "this Video/Picture upload link is not currently available" message?
A: The Video/Picture Upload tool sometimes experiences technical difficulties. If you get a message like this, just try again later.

Q: Are my files subject to a virus scan?
A: Yes, when you try to upload your files, they will be scanned for security purposes. If a virus is found on even one of your uploaded files, you will not be able to upload any, even if the other files are considered safe. You can return to the Upload page to try again.

Q: Why is this video/picture upload service available only on select forms?
A: You can only upload files for certain types of issues during the pilot phase of this program.. After the pilot phase, it is anticipated that other forms on various subjects will have this service available.

Q: How may the City use the videos, pictures, or audio files I submit?
A: The appropriate City agency may use these files to get an initial assessment on the complaint logged, giving that agency the ability to act more appropriately. Your contribution may or may not change the way the City would otherwise act on the request. By uploading images to 311 you agree that the City may use the images for whatever purposes it sees fit. The City cannot guarantee that images will be reviewed or relied upon by its investigators. .

Q: How do I upload files?
A: To upload files, first click the "Browse" button on the Video/Picture Upload page. Select the file or files you want to submit. The file name(s) will appear in the space next to the "Browse" button. Then click the "Submit" button to send the file(s) to the City.

Q: Where can I find's privacy policy?
A: The link to the privacy policy is


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