The City of New York has launched a program that allows the public to submit still images and/or audio/video files of select conditions that occur in the City, by calling 311 or by visiting NYC.gov. See list of picture/video submission types below:

NYC.gov Picture/Video Program - to report a problem online, click on the appropriate form below, fill out the form, upload your pictures or video files and submit.

• Report a pothole
• Report street, highway & sidewalk construction complaint
• Report graffiti in City Parks
• Report ADA complaint in Parks
• Report dirty vacant lots
• Report broken/defaced public pay phones
• Report missing/damaged street sign

311 Picture/Video Program - to report a problem by phone, dial 311 to open a service request (SR), and provide your email address to receive the upload link. You can add pictures to the following types of 311 service requests:

• Street and Sidewalk conditions such as potholes, parking meter problems, and damaged bus stop shelters.
• Public park conditions, such as animals, maintenance or facility issues, and rules violation.
• Consumer complaints, such as damaged/defective goods, false advertising, and prices/rates not posted.
• Cable and public pay telephone complaints.
• Health department conditions including food establishment complaints.
• Public school maintenance issues.
• Taxi complaints.
  

Frequently asked questions about using the 311 picture and video submission service and the NYC.gov picture and video submission service.

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