The Division of Claims and Collections is responsible for pursuing the collection of monies owed by current and former HRA clients who received public assistance or Medicaid. Other responsibilities include responding to billing inquiries, researching and documenting claims, monitoring and tracking the receipt of funds related to these claims, and taking action to pursue the collection of unpaid balances when the clients do not cooperate. For repayment information call 212-274-4943 or click here.

The Division of Liens and Recovery Casualty Program places liens and asserts claims against the personal injury lawsuit settlements of past or present recipients of Medicaid and Cash Assistance pursuant to NYS SSL 104 and 104-b. At the time of a lawsuit settlement, law firms and insurance companies must contact the Division to obtain a final lien amount. Total settlement amount from all defendants is needed to discuss lien re-payment. If you are an attorney, please click here click here.

The Real Property Program places liens on real estate, including homesteads, within New York City owned by Cash Assistance and Nursing Home Medical Assistance applicants. The liens are repaid at the time the property is sold or refinanced. Title companies and law firms can contact the program and request a payoff amount.

The Supplemental Needs Trust Unit is responsible for reviewing the annual accountings submitted by trustees on behalf of recipients who remain on assistance while holding assets in a trust. Repayment is required of all Medicaid spent on behalf of the recipient upon the demise of the recipient. Trustees must submit a final accounting to receive a payoff amount.

Division of Financial Review and Processing
The Division of Financial Review and Processing (FRP) is responsible for the initiating adverse actions on cash assistance cases due to information obtained from the State Wage Reporting, Department of Corrections, Unemployment Insurance and child support greater than cash assistance grant computer matches.  The FRP also sanctions individuals who fail to cooperate with child support requirements; takes actions on behalf of the Bureau of Fraud Investigation; Liens and Recovery; Claims and Collections and the Assistance Reimbursement Unit. Staff reviews cases, calculates cash assistance and food stamp grants and enter recoupments, close cases and/or individual lines, and reduce budgets. They process the recording of new jobs obtained by cash assistance participants in the automated NYCWAY “FIA3A” subsystem.

Assistance Reimbursement Unit
The Assistance Reimbursement Unit is responsible for seeking reimbursement of interim cash assistance paid to Safety Net participants who then receive supplemental security income (SSI) payments covering the same time period as the previously disbursed Safety Net payments. When notified by Social Security Administration (SSA) of individuals who have been found eligible for SSI ARU calculates the amount of interim assistance paid during the period of eligibility and provides that information to SSA.  SSA will use the information to reimburse the Agency and remit the remaining SSI benefit to the participant.

ORA Contact Numbers (pdf)