Language Access

As a result of Local Law 73 of 2003, HRA developed a language access plan to provide written translation, oral interpretation and bilingual skills testing.  Contracts for each of these services have been in place since 2004.  Each client-contact site throughout the Agency has a LESA (limited English speaking ability) liaison and a backup who serve as site-based point-persons, and have been trained to access interpreters.

All HRA programs that provide direct services to the public have already developed LESA policies and procedures and provide training for their staff.

  • Recent Local Law 73 Report
  • HRA's Local Law 73 Implementation Plan