Tenants are entitled to safe and decent housing. Your building owner is required by law to provide essential services such as heat or hot water and to make repairs.

If your owner fails to provide essential services, you may report the condition to the City's Citizen Service Center at 311 (311 may be accessed outside New York City by dialing (212) NEW YORK). For the hearing impaired, the TTY number is (212) 504-4115. The Center is open 24 hours a day, seven days a week. 

Tenants who would like to review or obtain copies of :

• Registration Statements,
• Emergency Repair Charges,
• Maps,
• Complaint Status,
• Carbon Monoxide Installation Certificate,
• All Open Housing Code Violations, and
• Images of Certain Multiple Dwellings.

Please click here 

Residential tenants interested in learning about how to review or obtain other HPD documents.