The Division of Code Enforcement enforces compliance with the City's Housing Maintenance Code and the New York State Multiple Dwelling Law. Tenants may call the City's Citizen Service Center at 311, 24 hours a day, 7 days a week (311 can be accessed outside of New York City by dialing (212-NEW YORK) to register complaints concerning possible housing violations in their apartment, including lack of essential services, (heat, hot/cold water, electricity). For the hearing impaired, the TTY number is (212) 504-4115. Complaints can also be filed on-line through 311 on-line. In response to these complaints, the Division can send out inspectors to inspect conditions and issue violations to the landlord if violations are found, directing the landlord to perform the repair within a timeframe specified by law. Code Inspectors perform emergency inspections 24 hours a day, 7 days a week.
Opportunity to comment on Proposed Rules regarding objections to charges filed as tax liens enforced under the Housing Maintenance Code (PDF)
Division of Maintenance (Emergency Repair Program (ERP): If an emergency condition is verified in an apartment by an HPD inspector, and the owner fails to make the necessary repairs in a timely manner, HPD's Emergency Repair Program (ERP) may repair the condition. If HPD repairs the emergency, HPD will bill the owner for the cost of repairs.
Housing Maintenance Code
To purchase your copy of the New York City Housing Maintenance Code and the New York State Multiple Dwelling Laws contact the City Store at (212) 669-7452.
Click here to see the New York City Housing Maintenance Code online.