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NYC Department of Housing Preservation & Development
Homebuyers

Loan Servicing Request Procedures

The New York City Department of Housing Preservation and Development (HPD) Homefirst Program provides forgivable loans to first-time homebuyers, to use toward down payment and closing costs to purchase a home in any one of the five boroughs of New York City, in order to create homeownership opportunities for New Yorkers. 

If you are a homeowner who purchased a home with down payment assistance provided by HPD’s Homefirst Program and would like to do any of the following, as it pertains to your HPD Homefirst loan, please follow the procedures below for the service that you would like HPD to perform. 

Refinance your home for rate and term only (Subordination)
Refinance your home for cash out (Payoff)
Sell your home (Payoff)
Transfer ownership of your home without sale (Payoff)
Pay off the balance of your Down Payment Assistance Loan (Pay-off)
Have HPD remove the City’s lien because you have met all of the requirements of the City’s loan (Termination / Removal of City’s Lien)
Any combination of the above  

Note: HPD charges a $400 fee for processing requests for subordinations and payoffs prior to the end of the term of the loan. Please remit a Postal Service Money Order or Certified Bank Check made payable to the  NYC. Department of Finance  for the processing of all service requests.  No personal checks, title company checks or credit card payments will be accepted as payment for services. 

* For all requested services, please allow 10 business days for an official response, although responses may be provided in less than 10 days. 

*All requests, checks and/or documentation should be sent to the attention of: 

Tameka Spencer
HPD – Down Payment Assistance Unit
100 Gold Street, Room 9K-6
New York, New York 10038

 I.  Subordination 

* PLEASE NOTE; HPD DOES NOT SUBORDINATE TO HOME EQUITY LOANS. 

Please be aware, failure to submit all required materials may delay or prevent the processing of your request.  Incomplete loan services requests submitted to HPD will not be processed.

A.  Refinance For Rate & Term Only 

If you are a homeowner who is refinancing your home for rate and term only, you need Subordination from HPD.  To obtain a Subordination, you must do the following 

  • Complete a Loan Service Request Form (in PDF) providing all requested information.  Provide homeowner’s name, address, telephone number, tax block and lot numbers, and the HPD Program name through which the loan was issued. (ex: Homefirst)                           
  • Check the box next to Subordination, the type of service that you need, and the box next to “Refinance For Rate and Term only” and indicate any comments that you may want HPD to have.  
  • Attach the new lender’s loan commitment for your new mortgage signed by all homeowners, a copy of the good faith estimate signed by all homeowners, the executed original HUD-1 Settlement Statement form that shows the reconciliation for the purchase of the home if applicable, the appraisal done for the purpose of the refinance, the Preliminary HUD-1 Settlement Statement for the current refinance and a copy of the bank’s pay-off statement for the old mortgage. 
  • Affidavit:  Print and sign an Affidavit (PDF) confirming that you occupy at least one unit in the property as your primary residence. Please submit the original notarized form.  Submitting copies will delay or prevent the processing of your application.   
  • Proof of Residency:  Provide proof of residency including a copy of at least one document from each of the lists below. 

      A copy of at least one (1) of the following for all homeowners:                 

  • NYS Driver License 
  •  NYS Non-Driver ID Card 
  •  W-2 Form 
  • Social Security Statement 
  • Certified Copies of NYS or US Tax Returns 

   AND, a copy of at least one (1) of the following for all homeowners: 

  • NYS Motor Vehicle Registration 
  • US Bank Statement 
  • Major US Credit Card Statement 
  • Utility Bill (gas or electric) 
  • Insurance Policy 
  • School Registration 
  •  Voter Registration 

Send the completed Loan Service Request Form with the required attachments by mail to HPD - Down Payment Assistance Unit, Attention: Tameka Spencer, Director. 

II. Payoff 

A. Refinance for Cash Out 

If you are a homeowner who are refinancing your home to take cash out and the total proceeds received for the refinance of your property is greater than or equal to the value of the HPD Homefirst loan, you need a Payoff letter from HPD. 

To obtain a Payoff letter from HPD, you must do the following: 

  • Complete a Loan Service Request Form (in PDF) providing all requested information. 
  • Provide homeowner’s name, address, telephone number, tax block and lot numbers, and the HPD Program name through which the loan was issued. 
  • Check the box next to Pay-off, the type of service that you need, and the box next to “Refinance For Cash Out” and indicate any comments that you may want HPD to have. 
  • Attach the new lender’s loan commitment for your new mortgage signed by all homeowners, a copy of the bank’s pay-off statement for the old mortgage, a copy of the good faith estimate signed by all homeowners, the executed original HUD-1 Settlement Statement form that shows the reconciliation for the purchase of the home if applicable, the new appraisal that shows the value of the home, the preliminary HUD-1 Settlement Statement for the current refinance and a copy of the bank’s statement for the old mortgage. 
  • Affidavit:  Print and sign an Affidavit (PDF) confirming that you occupy at least one unit in the property as your primary residence. Please submit the original notarized form.  Submitting copies will delay or prevent the processing of your application.   
  • Proof of Residency:  Provide proof of residency including a copy of at least one document from each of the lists below. 

      A copy of at least one (1) of the following for all homeowners:                   

  • NYS Driver License 
  •  NYS Non-Driver ID Card 
  •  W-2 Form 
  • Social Security Statement 
  • Certified Copies of NYS or US Tax Returns 

            AND, a copy of at least one (1) of the following for all homeowners: 

  • NYS Motor Vehicle Registration 
  • US Bank Statement 
  • Major US Credit Card Statement 
  • Utility Bill (gas or electric) 
  • Insurance Policy 
  • School Registration 
  •  Voter Registration

Send the completed Loan Service Request Form with the required attachments by mail to HPD - Down Payment Assistance Unit, Attention: Tameka Spencer, Director.   

 B. Transfer Ownership of home with or without Sale 

Please note: If you are transferring ownership of your home, you are required to repay the full amount of the HPD loan owed at that point in time. 

If you are a homeowner who is transferring ownership of your home with or without sale, you need a payoff letter from HPD.  To obtain this, you must do the following:     

  • Complete a Loan Service Request Form providing all requested information. 
  • Provide homeowner’s name, address, telephone number, tax block and lot numbers, and the HPD Program name through which the loan was issued.
  • Check the box next to Payoff, the type of service that you need, and the box next to “Transfer of Ownership with sale” or “Transfer of Ownership without sale” as the case may be, and indicate any comments that you may want HPD to have. 
  • Attach a letter that explains the circumstances for the transfer of ownership, if you are not selling your home but are simply transferring ownership. 
  • Affidavit:  Print and sign an Affidavit (PDF) confirming that you occupy at least one unit in the property as your primary residence. Please submit the original notarized form.  Submitting copies will delay the processing of your application.   
  • Proof of Residency:  Provide proof of residency including a copy of at least one document from each of the lists below. 

      A copy of at least one (1) of the following for all homeowners:                   

  • NYS Driver License 
  •  NYS Non-Driver ID Card 
  •  W-2 Form 
  • Social Security Statement 
  • Certified Copies of NYS or US Tax Returns 

            AND, a copy of at least one (1) of the following for all homeowners: 

  • NYS Motor Vehicle Registration 
  • US Bank Statement 
  • Major US Credit Card Statement 
  • Utility Bill (gas or electric) 
  • Insurance Policy 
  • School Registration 
  •  Voter Registration 

Send the completed Loan Service Request Form with the required attachments by mail to HPD - Down Payment Assistance Unit, Attention: Tameka Spencer, Director. 

C.  Pay-off 

If you are a homeowner who would like to pay off the balance of your HPD down payment assistance loan, you need a Pay-off letter from HPD.  To obtain a Pay-off letter, you must do the following: 

  • Complete a Loan Service Request Form providing all requested information. 
  • Provide homeowner’s name, address, telephone number, tax block and lot numbers, and the HPD Program through which the loan was issued. 
  • Check the box next to Pay-off (the type of service that you need) and indicate any comments that you may want HPD to have. 
  • Select the option that indicates the service you need, and indicate any comments that you may want HPD to have. 
  • Affidavit:  Print and sign an Affidavit (PDF) confirming that you occupy at least one unit in the property as your primary residence. Please submit the original notarized form.  Submitting copies will delay the processing of your application.   
  • Proof of Residency:  Provide proof of residency including a copy of at least one document from each of the lists below. 

      A copy of at least one (1) of the following for all homeowners:                   

  • NYS Driver License 
  •  NYS Non-Driver ID Card 
  •  W-2 Form 
  • Social Security Statement 
  • Certified Copies of NYS or US Tax Returns 

       AND, a copy of at least one (1) of the following for all homeowners: 

  • NYS Motor Vehicle Registration 
  • US Bank Statement 
  • Major US Credit Card Statement 
  • Utility Bill (gas or electric) 
  • Insurance Policy 
  • School Registration 
  •  Voter Registration 

Send the completed Loan Service Request Form with the required attachments by mail to HPD - Down Payment Assistance Unit, Attention: Tameka Spencer, Director. 

D.  Removal of City’s Lien/Issue UCC-3 

If you are a homeowner who has met all the requirements of the HPD’s Down Payment Assistance loan and are now entitled to a removal of the City’s lien, you need a Uniform Commercial Code-3 (UCC-3) from HPD.  To obtain a UCC-3, you must do the following: 

  • Complete a Loan Service Request Form Form providing all requested information. 
  • Provide homeowner’s name, address, telephone number, tax block and lot numbers, and the HPD Program through which the loan was issued, if it is known. 
  • Affidavit:  Print and sign an Affidavit (PDF) confirming that you occupy at least one unit in the property as your primary residence. Please submit the original notarized form.  Submitting copies will delay the processing of your application.   
  • Proof of Residency:  Provide proof of residency including a copy of at least one document from each of the lists below. 

      A copy of at least one (1) of the following for all homeowners:                   

  • NYS Driver License 
  •  NYS Non-Driver ID Card 
  •  W-2 Form 
  • Social Security Statement 
  • Certified Copies of NYS or US Tax Returns 

     AND, a copy of at least one (1) of the following for all homeowners: 

  • NYS Motor Vehicle Registration 
  • US Bank Statement 
  • Major US Credit Card Statement 
  • Utility Bill (gas or electric) 
  • Insurance Policy 
  • School Registration 
  •  Voter Registration 

Attach a copy of the original HUD-1 form that shows the reconciliation for the purchase of the home, if applicable.   

  • Check the box next to Removal of City’s Lien/Issue UCC-3 (the type of service that you need) and indicate any comments that you may want HPD to have.
  • Send the completed Loan Service Request Form with the required attachments by mail to HPD - Down Payment Assistance Unit, Attention: Tameka Spencer, Director   



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