Deputy Commissioner: Vito Mustaciuolo
The Office of Enforcement and Neighborhood Services works closely with other HPD divisions and outside community partners to identify buildings with violation problems, assess and develop appropriate strategies to address those properties, and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. HPD uses enforcement tools within the Division of Code Enforcement, Housing Litigation Division, Emergency Repair Program or the Division of Special Enforcement to ensure compliance with legal and regulatory obligations.
Division of Code Enforcement - Housing Inspectors respond to complaints filed with 311 (City’s Citizen Service Center) regarding lack of essential services such as heat and water and housing maintenance problems such as leaks, vermin and broken plaster.
HPD Offices Code Enforcement Offices
Attorneys in the Housing Litigation Division within HPD's Office of Enforcement and Neighborhood Services bring cases to enforce compliance with the housing quality standards contained in the New York State Multiple Dwelling Law and the New York City Housing Maintenance Code and for appointment of a 7A Administrator. The attorneys also appear on behalf of HPD in tenant-initiated proceedings seeking repairs or 7A Administrators.
Division of Maintenance (Emergency Repair Program (ERP))-Performs emergency repairs in privately-owned buildings in response to immediately hazardous violations (including lead-based paint violation and violations regarding a lack of basic services such as heat) issued by Housing Code Inspectors if the landlord fails to perform the repair.
Division of Neighborhood Preservation- Residential property owners can visit the offices by appointment or as walk-ins to obtain information on Public Outreach and Education, low-interest loans, and correcting housing code violations.
Division of Special Enforcement: Performs specialized enforcement activities through programs such as The Alternative Enforcement Program, Proactive Enforcement Bureau, and Special Enforcement Unit.
You can check for open complaints, violations, litigation, ERP charges, and building registration information on specific buildings by using HPDONLINE.
For more information on the complaint and violation processes in general, see the Guide to HPD Enforcement Services.