The Office of Startegy and Operations consists of these four divisions:
Division of Strategic Planning works with the HPD Commissioner, the Chief of Staff, and leaders from across the agency to define and advance high-priority initiatives and to lead key strategic operations and programs. Through a combination of strategy, analysis, and project management, Strategic Planning aims to improve agency outcomes by clarifying objectives, generating innovative approaches to challenges, and working with teams to implement those approaches. Strategic Planning strives to consistently produce high-quality and high-impact work rooted in an understanding of best practices and long-term agency priorities.
Division of Communications works with the HPD Commissioner, the Chief of Staff, leaders and staff from across the agency to identify opportunities to promote HPD's activities and initiatives, planning and executing events and other public facing activities. In addition, the Communications staff serves as the agency's primary liaison with the media, working with reporters from all outlets to disseminate information rapidly, accurately and strategically. Communications assists in writing, vetting and editing website and other communications channels for both external and internal audiences.
Division of Technology and Strategic Development (TSD) is committed to transforming HPD through technology. TSD aims to promote productivity and eliminate manual processing, shrinking costs and increasing the pace of work; progressively improving effectiveness of business processes using core applications; empowering decision makers with access to complete and accurate data, allowing them to proactively address building, neighborhood, and market conditions; and improving customer service by facilitating access to key agency functions and data for tenants, landlords, owners and developers.
Division of Administration has seven business units that provide comprehensive administrative support and business services to HPD and its employees. These are: Staffing Management, Compensation and Benefits, Career Development and Employee Engagement, Disciplinary, General Services, Management Review and Internal Compliance, and Engineering Audit.