HHC Connectx’s Third Workshop

HHC Connectx hosted its third workshop on July 16th, 2008.  The workshop series is part of the ongoing work dedicated to improving the delivery of coordinated health care to the NYC population. More than one hundred and thirty  leaders from the Health and Hospitals Corporation, NYC Department of Health, MetroPlus, HealthFirst, and others gathered at the Jacobi Conference Center to discuss strategies for building relationships between hospitals and community providers.

John Early, Executive Vice President of the Juran Institute started off the morning with an in-depth presentation on how operational excellence can build customer loyalty. Mr. Early’s presentation covered methods for gaining operational excellence including Lean and Six Sigma as well as showing how operational excellence promotes customer trust and loyalty.


John Early speaking to workshop participants.

In a collaborative learn/teach activity, hospital teams presented “Storyboards” describing their projects. Participants shared their ideas and experiences and successes in building provider networks.


 Derrick Bailey, Kings County Hospital presenting his storyboard

South Manhattan Network table discussing storyboards

Keith Mandel, MD, Vice President of Medical Affairs of the Cincinnati Children’s Hospital, presented approaches to motivating community practices to improve clinical outcomes including pay-for-performance programs that rewarded network over individual performance.

Keith Mandel presenting his work at Cincinnati Children's

Jane Taylor, Ed. D., Improvement Advisor and Learning Designer, described her experience establishing a Medical Home.

Jane Taylor presenting to workshop

Last on the agenda were three breakout sessions dedicated to demonstrations of HHCAdvantage, a review of funding support for HHC Connectx hospital programs, and a session on using improvement technologies.

John Early and Irene Kaufman

“HHC Connectx continually seeks to improve communications between the various providers of healthcare in the NYC area,” stated Irene Kaufmann, Sr. AVP, HHC Connectx, “These workshops give a platform for this community of health care professionals to get together and share ideas and forge meaningful connections.”