ALPHABETICAL BY SUBJECT

ADDRESS CHANGES
If you are moving to a new address, you need to notify the following departments to ensure that we have your up-to-date information. You must notify each department separately.

1. Human Resources Dept: They will need a complete form #1003 to update your address.

2. Pension: To update your pension records, you must contact the pension unit in writing. Please send a signed letter with your new address details to: Pension Unit, Room 6W5, 9 Metrotech Center, Brooklyn, NY 11201.

3. UFA/UFOA: Please call Ed Schaefer, the UFA Family Liaison at (212) 683-4832 x.5959 or Mary Travers at the UFOA at (212) 293-9300.

4. Family Assistance Unit (FAU): Don't forget to call us as well. Although we update our information with other Departments, we encourage you to call us directly. Please call our main number, (718) 999-1473.

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CLERGY SERVICES
Please call Father John Delendick at (718) 768-6065.

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COUNSELING SERVICES UNIT
The FDNY's Counseling Services Unit (CSU) provides counseling services and referrals for all family members who have lost a loved one, including children. They also run a number of support groups. For more information about CSU's services, click here

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COUNSELING FOR CHILDREN
For information about the different counseling programs available for children, please contact Dr. Dianne Kane, Assistant Director of the FDNY Counseling Services Unit at (212) 570-1693.

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FAMILY ASSISTANCE UNIT
The FDNY Family Assistance Unit is located at FDNY Headquarters in Brooklyn. The Unit provides assistance to families of missing and deceased members. The Unit is open from Monday to Friday, 8:00 am - 5:00 pm.

Mailing Address: FDNY Family Assistance Unit
Room 8S-6
9 Metrotech Center
Brooklyn, NY 11201
Telephone: (718) 999-1473
Fax: (718) 999-0650
Email: familyassistance@fdny.nyc.gov

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FUNERAL AND MEMORIAL SERVICE COSTS
All billing related questions for funeral and memorial services should be referred to Eni Guzman at (718) 999-2296.

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HEALTH BENEFITS
FDNY Health Benefits Staff:
Camille Isaacs (718) 999-2196
Noreen Aspromonte (718) 999-2171

Camille Isaacs from our Health Benefits department has prepared a list of frequently asked questions to help you understand your plan. If you have any further questions that are not answered here, please feel free to call a member of the health benefits staff. To view a list of frequently asked questions, click here

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ID CARDS
The FDNY is issuing ID cards to families of our fallen members. To receive your ID card, you must make an appointment with our Badge Desk at Headquarters. The preferred times for families to visit are Tuesday and Thursday, 9am - 12pm. Please bring a valid photo ID in order to pass through the security check-point outside Headquarters, and proof of your relationship to the deceased in order to verify your identity. Please contact either Andrew Alongi at (718) 999-1685 or Wadell English at (718) 999-1686 to make your appointment.

FDNY Headquarters is located at 9 Metrotech Center, Brooklyn. The nearest subways are the A, C, F to Jay Street Borough Hall or the N, R, M to Lawrence Street.

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LIBERTY STREET FAMILY ROOM
This area was created in September, 2002 in response to requests by family members for an on-site viewing location. It is in a secured area, guarded by the Port Authority Police Department and a private security guard. The Liberty Street Family Room is open seven days a week from 9am to 9pm. Families should enter at Washington and Liberty Streets. Families may bring pictures, poems, cards and other personal items to the room. Families will be asked to provide a Medical Examiner's Family Identification card or a valid photo ID and case number (beginning with the letter 'P' or 'T'). Family members are allowed to bring guests. However, please be aware that the room only holds 15 people. If the room is full to capacity, there is an outside viewing area next to the building in a shared common area. If you are planning to bring a large group of people, please contact Davella May at the Port Authority at (212)-435-5552 or via email at: dmay@panynj.gov in advance.

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LOWER MANHATTAN DEVELOPMENT CORPORATION (LMDC)
The Lower Manhattan Development Corporation was created in the aftermath of 9/11 by Governor Pataki and Mayor Giuliani to help plan and coordinate the rebuilding and revitalization of Lower Manhattan. The LMDC is a joint State-City corporation governed by a 16-member Board of Directors, half appointed by the Governor of New York and half by the Mayor of New York. LMDC is charged with ensuring Lower Manhattan recovers from the attacks and emerges even better than it was before. The centerpiece of LMDC's efforts is the creation of a permanent memorial honoring those lost, while affirming the democratic values that came under attack on 9/11. For more information, please contact the LMDC at (212) 962-2300 or visit their website at: www.renewnyc.com

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MAYOR'S OFFICE BENEFIT
For more information about the Mayor's Office Benefit, please contact Christy Ferer, the Mayor's Family Liaison at (212) 788-9451.

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MEDICAL EXAMINERS OFFICE
The Medical Examiner's office is committed to identifying as many of the World Trade Center victims as science will allow. As of March, 2003, they expect the identification process to continue for at least another year, perhaps longer. They are currently using new technologies to help with identification. If you are interested in reading more about the identification process, or if you have any other questions for the Medical Examiner, please call their WTC Hotline at (212) 447-7884, 9:00am - 5:00pm, seven days a week. The Medical Examiner's Office is also conducting tours of World Trade Center operations on Wednesday mornings. If you would like to schedule a tour, please call their WTC Hotline.
To view a list of frequently asked questions answered by Shiya Ribowski, Deputy Director of Investigations, Office of the Medical Examiner, click here

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MEDICAL EXAMINER'S FAMILY ID CARDS
The Medical Examiner's Office is now issuing identification cards for family members. If you would like to schedule an appointment to receive an ID card, please contact the Medical Examiner's Office at (212) 447-7884 between 8am and 5pm, seven days a week.

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MEMORIAL PARK
Memorial Park, the temporary resting place of World Trade Center remains, is open to families. The Medical Examiner's Office will schedule visits for family members seven days a week between the hours of 9:00am and 5:00pm. They are also conducting tours of World Trade Center operations on Wednesday mornings. If you would like to visit Memorial Park, or schedule a tour, please call the WTC Hotline at (212) 447-7884, 9:00am - 5:00pm, seven days a week.

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MCKINSEY STUDY
Many family members have asked about the Department's evaluation of the events of 9/11. After soliciting proposals from several major consulting firms, the FDNY retained McKinsey & Company to help the Department learn from the events of 9/11.

The consultants examined the response, operations and command structure that was in place prior to, during, and after the attacks on the World Trade Center. The purpose of the study was to make findings concerning the functioning of the Fire Department's Incident Command System and recommendations to help prepare for the future. Read the McKinsey Report.

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MOUSSAOUI TRIAL
Zacarias Moussaoui has been charged for conspiring to commit the terrorist acts of September 11, 2001. On March 26, 2002, several FDNY family members came to the Southgate Hotel in Manhattan to give their testimony to the U.S. Attorney's Office about the impact that the events of 9/11 have had on their lives. If you were not able to attend, but would still like to contribute testimony, you can fill out a questionnaire and send a photograph to be included in a book of evidence that will be provided to the jury. If you would like to receive one of these questionnaires, please call the FAU at (718) 999-1473.

The trial was scheduled to begin on September 30, 2002 but has been postponed. If you would like to receive information about the pending case as it proceeds through the criminal justice system, you must register with the Department of Justice. The Department of Justice has set up a Victim Notification System (VNS) which enables victims to use a toll-free number to receive current information about the trial. You will also be included in future mailings regarding the trial. All immediate family members are invited to register. Immediate family members include spouses, parents, legal guardians, children, siblings and other close family members. To register, please call their toll-free number (866) 828-1834.

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ONE LIBERTY PLAZA FAMILY ROOM
In April, 2002, Mayor Bloomberg announced the creation of a new Family Room, in response to requests made by families of WTC victims. This replaced the family viewing area on South End Avenue and Liberty Street. The Family Room is located at the Lower Manhattan Development Corporation (LMDC) offices on the 20th floor of One Liberty Plaza and is staffed 24 hours a day, seven days a week by the Port Authority Police Department. Families should enter the building using the Liberty Street entrance during regular business hours (Monday - Friday, 9am - 5pm) and through the Broadway entrance (after 5pm weeknights, Saturday, Sunday and holidays). Families will be asked to provide a Medical Examiner's Family Identification card or a valid photo ID and case number (beginning with the letter 'P' or 'T'). Family members are allowed to bring guests. However, please be aware that the room only holds 30 people. If you expect to bring a large group of people, please call the Mayor's Community Assistance Unit in advance at (212) 788-7418.

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PAYROLL QUESTIONS
For questions about payroll, please call (718) 999-2288.

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PENSIONS
FDNY PENSIONS STAFF
Mary Basso, Director (718) 999-2299
Albert Connolly, Deputy Director (718) 999-2325
Fatima Sandoval, Pension Payroll Supervisor (718) 999-2123
Rodney Henry, Vouchering Supervisor (718) 999-1208

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PUBLIC SERVICE OFFICERS BENEFIT
For information about the Public Service Officers Benefit (PSOB), please call the Department of Justice toll free at 1 (888) 744-6513. If you would like to speak with someone at FDNY about obtaining the PSOB, please call Christine Lee at (718) 999-1951.

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SKYSCRAPER SAFETY CAMPAIGN
The Skyscraper Safety Campaign (SSC) was created by the Regenhard Family in memory of Christian Michael Otto Regenhard, a 28 year old Probationary Firefighter. The mission of the SSC is to ensure the safety and security of all persons who live, work, or fight fires in hi-rise buildings. For more information about their work, please contact the Chairperson, Sally Regenhard at sallyregenhard@aol.com or visit their website at: www.skyscrapersafety.org.

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WTC MEMORIAL
The centerpiece of the Lower Manhattan Development Corporation's (LMDC) efforts is the creation of a permanent memorial honoring those lost, while affirming the democratic values that came under attack on 9/11. For more information, please contact the LMDC at (212) 962-2300 or visit their website at: www.renewnyc.com.

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WTC SITE
The Lower Manhattan Development Corporation (LMDC) was created in the aftermath of September 11, 2001 by Governor Pataki and then-Mayor Giuliani to help plan and coordinate the rebuilding and revitalization of Lower Manhattan, defined as everything south of Houston Street. The LMDC is a joint State-City corporation governed by a 16-member Board of Directors, half appointed by the Governor of New York and half by the Mayor of New York. LMDC is charged with ensuring Lower Manhattan recovers from the attacks and emerges even better than it was before. The centerpiece of LMDC's efforts is the creation of a permanent memorial honoring those lost, while affirming the democratic values that came under attack on 9/11. For more information, please contact the LMDC at (212) 962-2300 or visit their website at: www.renewnyc.com.

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WTC VIEWING AREAS
There are two areas for families to observe the site: the One Liberty Plaza Family Room, located on the 20th Floor of One Liberty Plaza, which overlooks the site, and the Liberty Street Family Room on Liberty Street, which is located at the site itself.

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