Please answer the questions below by placing a "check mark" in the appropriate box. If you don't understand any questions, please use the "I don't know" or "Not Applicable (NA)" option and move to the next question. If the question is not relevant to your experience, mark the 'NA' box and move on to the next question. Please note that your input will be kept confidential. Information obtained from you will be combined with the other responses and used for service improvement.

How did you learn about this questionnaire?
Community Event
3-1-1
Recent 9-1-1 Use
Internet search
Other

Who called 911?
I did
Family Member
Friend/Neighbor
Other

Did FDNY fire units arrive in a timely manner?
Yes
No
I don't know

Why did you call the Fire Department for assistance?
Fire
Medical Emergency
Other Emergency
Fire Inspection 

Did the fire personnel address the fire/ emergency/inspection situation in a satisfactory manner?
Very satisfied
Satisfied
Neither satisfied, nor dissatisfied
Dissatisfied
Very Dissatisfied
I don't know

Did the fire personnel clearly explain their actions to control the emergency situation?
Very satisfied
Satisfied
Neither satisfied, nor dissatisfied
Dissatisfied
Very Dissatisfied
I don't know

Was the fire crew polite and respectful?
Strongly agree
Agree
Disagree
Strongly disagree
Not applicable

Overall service received from the FDNY was:
Outstanding
Satisfactory
Less Than Satisfactory
Unsure

How many times have you requested assistance from the FDNY  (in the last 12 months)?
Once
Between 2 and 5 times
More than 5 times
I don’t know
Not applicable

Please indicate Borough of the incident
Manhattan
Bronx
Brooklyn
Queens
Staten Island

Please carefully review the information that you have entered before hitting the submit button. Please do not submit the same message more than once; doing so may delay processing.