Online pothole complaint form
Did you know that different types of street defects require different equipment or trained crew to correct. Not sure if it's a pothole or a cave-in?
Learn more about different types of street defects.
Watch a short film how DOT manages street defects. (92 K )/(512 K)
Use these specific forms to report issues caused by street construction or problems with street lights, traffic signals, or traffic signs.
Once notified of a pothole, DOT assesses the degree or severity of the damage. The crew then removes any excess material or debris from the hole and, if there is a jagged configuration to the hole, squares it off. After this, asphaltic cement is poured into the pothole, which is followed by a mixture of hot asphalt. This material is compacted by machine and the hole is again sealed with the asphaltic cement to prevent water from penetrating the hole. Once this process is complete, the street is ready for traffic.
If your vehicle is damaged by a pothole, you can file a claim with the City of New York. Visit the New York City Comptroller's Web site and use the claim form (pdf) or call (212) 669-3500.
Photo credit: Edward Reed, Mayor's Office
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