Staten Island Ferry Customer Questionnaire

Please take a moment to complete this questionnaire about the Staten Island Ferry. Your input will help us to better serve the 22 million passengers who use this world-famous ferry annually.

Thank you for your participation!

Cleanliness

How would you rate the cleanliness of the ferryboat?

How would you rate the cleanliness of the ferry terminals?

Service

Was the ferry service on schedule?

If there was a delay in service, were announcements made in a timely and informative way?

Ferry Staff

Did you need assistance from ferry staff?

Were staff members easy to identify?

Were staff members available when you needed them?

Were staff members courteous and helpful?

Restrooms

Was a restroom available?

Was it acceptably clean?

Was it adequately supplied?

Was the equipment in the restroom working?

Concession Stands

How would you describe the selection of products?

How would you describe the price of products?

How would you describe the service provided by concession staff?

Overall Experience

How would you describe your overall experience as a ferry passenger?

About your trip

At which terminal did you start your trip?

Personal Information

How often do you use the Staten Island Ferry?

Why do you use the Staten Island Ferry?

check as many as apply

Were you able to easily locate the ferry terminal?

Contact information

**required**