NYC DOT - Staten Island Ferry Customer Questionnaire

Please take a moment to complete this questionnaire about the Staten Island Ferry. Your input will help us to better serve the 22 million passengers who use this world-famous ferry annually.

Thank you for your participation!

Cleanliness

Service

Was the ferry service on schedule?

Yes No

If there was a delay in service, were announcements made in a timely and informative way?

Yes No

Ferry Staff

Did you need assistance from ferry staff?

Yes No

Were staff members easy to identify?

Yes No

Were staff members available when you needed them?

Yes No

Were staff members courteous and helpful?

Yes No

Restrooms

Was a restroom available?

Yes No

Was it acceptably clean?

Yes No

Was it adequately supplied?

Yes No

Was the equipment in the restroom working?

Yes No

Concession Stands

How would you describe the selection of products?

Good Adequate Inadequate Poor

How would you describe the price of products?

Fair Excessive

Overall Experience

Do you have any additional comments or suggestions?

About your trip

At which terminal did you start your trip?

St. George, Staten Island Whitehall, Manhattan

What boat did you travel on?

Date of your trip

Time of your trip

Personal Information

Contact information

Name

Address

City and State

Zip/Postal Code

Country (if not USA)

required

Telephone