NYC DOT - Staten Island Ferry Customer Survey

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	Ferries & Buses Staten Island Ferry Customer Survey

	Please take a moment to complete this survey about the Staten Island Ferry. Your input will help us to better serve the 19 million passengers who use this world-famous ferry annually. Thank you for your participation! Cleanliness How would you rate the cleanliness of the ferryboat? Excellent Good Acceptable Poor Unacceptable How would you rate the cleanliness of the ferry terminals? Excellent Good Acceptable Poor Unacceptable Service Was the ferry service on schedule? Yes No If there was a delay in service, were announcements made in a timely and informative way? Yes No Ferry Staff Did you need assistance from ferry staff? Yes No Were staff members easy to identify? Yes No Were staff members available when you needed them? Yes No Were staff members courteous and helpful? Yes No If you needed to use a restroom Was a restroom available? Yes No Was it acceptably clean? Yes No Was it adequately supplied? Yes No Was the equipment in the restroom working? Yes No If you visited the concession stands How would you describe the selection of products? Good Adequate Inadequate Poor How would you describe the price of products? Fair Excessive How would you describe the service provided by concession staff? Excellent Good Satisfactory Unsatisfactory Poor Overall Experience How would you describe your overall experience as a ferry passenger? Excellent Good Satisfactory Unsatisfactory Poor Do you have any additional comments or suggestions? About your trip At which terminal did you start your trip? St. George, Staten Island Whitehall, Manhattan Day and time of your trip: Date Time Name of the boat you traveled on Personal Information How often do you use the Staten Island Ferry? Daily Weekends Less than once a week Less than once a month Other Why do you use the Staten Island Ferry? (check as many as apply) To commute to work or school For occasional business or to visit Manhattan As a tourist Just to enjoy the view If this was your first time using the Ferry, or you are an occasional user, were you able to easily locate the ferry terminal? Yes No Name Address City and State Zip/Postal Code Country (if not USA) Email (Required) Telephone

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