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If you need assistance related to an outdoor public pay telephone in New York City, you have many courses of action:
- Contact the public pay telephone company. The name of the company can usually be found on the placard posted near the handset.
- Fill out the Public Pay Telephone Customer Service Request Form.
- Go to 311 Online at nyc.gov/311, text 311NYC (311692), or call 311. 311 staff will forward your complaint information to DoITT's Public Pay Telephone Unit for resolution.
- Write DoITT's Pay Telephone Unit.
2 Metro Tech Center, 4th Floor
Brooklyn, NY 11201 - Contact the Independent Payphone Association of New York (IPANY).
IPANY
191-28 Palo Alto Avenue
Holliswood, NY 11423-1212
Please note: DoITT does not regulate public pay telephones on private property, in City parks, in the subway system, or attached to subway entrances and exits. For assistance with these phones, contact the pay telephone company or the appropriate authority.
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