Frequently Asked Questions: Open Video System

What type of services can an open video system open video system company provide?

Do open video system companies have territories like cable companies do?

Can my landlord prevent me from obtaining open video system?

How are open video system providers regulated?

How may I contact the existing open video system provider?

Isn't RCN a cable company?

Is there a complaint process for open video system providers?

What type of services can an open video system company provide?
An OVS company can provide cable, high-speed modem, telephony, and satellite dish service.

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Do open video system companies have territories like cable companies do?
Open video system companies are not restricted to territories like cable companies, nor are they required to wire entire areas. They typically wire buildings and areas where they believe they can achieve higher penetration rates. However, in order for them to provide service, the majority of residents in a building must be willing to accept their service.

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Can my landlord prevent me from obtaining open video system?
Yes, in cases where there is a landlord (as opposed to a co-op), the landlord must grant permission to install an open video system.

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How are open video system providers regulated?
There is no government authority regulating open video system companies. New York City has a contractual agreement with RCN so that they comply with consumer service standards similar to that of cable companies.
Open Video Systems Franchises

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How may I contact the existing open video system provider?
RCN Telecom Services
(800) RING-RCN (1-800-746-4726)
825 Third Avenue
New York, NY 10022

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Isn't RCN a cable company?
No. RCN is an open video system provider and must follow different guidelines.

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Is there a complaint process for open video system providers?
Yes. The complaint process for cable television companies and open video system providers is the same. Consumers may contact DoITT for assistance with complaints.
Cable television and open video systems customer service requestRequest

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