Citywide IT Services: CITIServ

The New York Citywide IT Infrastructure Services Program, known as CITIServ, is a program to modernize and optimize the City's IT infrastructure environment by consolidating disparate data centers, reducing the City's infrastructure footprint and providing a unified set of shared services to a broad range of City entities.

CITIServ will increase inter-agency data sharing, and allow for more effective collaboration to better serve the City's many businesses, visitors and residents. The program was formally announced by Mayor Bloomberg in March 2010.

Why CITIServ?

Citywide IT Infrastructure Services (CITIServ) provides unified data center operations, business continuity, and other shared services for an efficient, enterprise approach to IT service delivery.

An IT infrastructure that operates in a shared services environment can:

  • Generate significant cost savings
  • Improve overall IT service quality for agencies
  • Establish service levels and greater transparency
  • Improve space rationalization across City facilities
  • Optimize buying power
  • Strengthen physical and data security controls
  • Reduce the City's carbon footprint
  • Enhance reliability and issue resolution through unified service desk and performance metrics

CITIServ and IT Shared Services

The City's IT infrastructure is critical to supporting the uninterrupted delivery of services to New Yorkers. In October 2010, Mayor Bloomberg signed Executive Order 140 (in PDF), charging the Department of Information Technology and Telecommunications (DoITT) to develop and implement an IT infrastructure modernization and consolidation program as part of a shared services agenda. In addition, Executive Order 140 calls for all City agencies to transition to DoITT-managed email and service desk by December 31, 2011 and June 30, 2012 respectively.

By sharing the latest in operating system, server, development and collaboration tools across agencies, the City is able to increase productivity among software programmers, application developers and other IT resources by reducing the need to purchase, support and maintain new hardware at the individual agency level. When agencies are migrated into the CITIServ shared services environment, they are able to focus increased attention on their core missions of serving the public while their IT infrastructure is managed and supported by DoITT, 24x7.

The CITIServ program offers:

  • Application Hosting Services: standard dedicated and virtual hosting environments with a variety of service levels, processing and memory capacities
  • Network Services: access to CityNet, Voice over Internet Protocol (VoIP), Video Conferencing, Virtual Private Networks, and the New York City Wireless Network (NYCWiN)
  • Data and Storage Services: modern, flexible storage solutions for all hosted applications
  • Collaboration Services: email with archiving; BlackBerry; eFax; Instant Messaging
  • Citywide Service Desk: a convenient, single point of contact for end users to address IT support needs, IT issue resolution, as well as ticket generation/tracking

Citywide Data Center
Key to a shared services environment is a consolidated citywide data center. In February 2011, Mayor Bloomberg, Deputy Mayor for Operations Goldsmith and former DoITT Commissioner Post opened New York City's new state-of-the-art data center in Downtown Brooklyn. The 18,000-square-foot facility will allow the City to centralize the technology infrastructure and fortify the City's shared services environment to meet many City agencies' IT needs, including modern, secure, reliable, redundant and green services at reduced costs.
Read the press release
See Data Center photos