The City's IT infrastructure is critical to supporting the uninterrupted delivery of services to New Yorkers. In October 2010, Mayor Bloomberg signed Executive Order 140 (in PDF), charging the Department of Information Technology and Telecommunications (DoITT) to develop and implement an IT infrastructure modernization and consolidation program as part of a shared services agenda. In addition, Executive Order 140 calls for all City agencies to transition to DoITT-managed email and service desk by December 31, 2011 and June 30, 2012 respectively.
By sharing the latest in operating system, server, development and collaboration tools across agencies, the City is able to increase productivity among software programmers, application developers and other IT resources by reducing the need to purchase, support and maintain new hardware at the individual agency level. When agencies are migrated into the CITIServ shared services environment, they are able to focus increased attention on their core missions of serving the public while their IT infrastructure is managed and supported by DoITT, 24x7.
The CITIServ program offers:
- Application Hosting Services: standard dedicated and virtual hosting environments with a variety of service levels, processing and memory capacities
- Network Services: access to CityNet, Voice over Internet Protocol (VoIP), Video Conferencing, Virtual Private Networks, and the New York City Wireless Network (NYCWiN)
- Data and Storage Services: modern, flexible storage solutions for all hosted applications
- Collaboration Services: email with archiving; BlackBerry; eFax; Instant Messaging
- Citywide Service Desk: a convenient, single point of contact for end users to address IT support needs, IT issue resolution, as well as ticket generation/tracking