The City's cable television franchises authorize the use of the City's streets to provide cable television service to homes and businesses in the five boroughs. Three companies currently have cable television franchises: Cablevision, Time Warner Cable and Verizon. Verizon was granted a five borough franchise in 2008 and, although it is still building its system, is currently providing cable service in at least part of all five boroughs. Cablevision is providing service in The Bronx and part of Brooklyn. Time Warner Cable provides service in Staten Island, Manhattan, Queens and part of Brooklyn.
Map of service area (in PDF)
The City also administers an open video system contract with RCN. RCN's open video system status, granted by the federal government, allowed them to enter into a contract with the City to provide the same type of services as a cable provider without following the City's franchise process.
The cable television franchise contracts and the open video system contract all require the companies to pay a 5% commission to the City on revenues derived from video services. In Fiscal Year 2012, that amounted to $133,098,652. The contracts also require significant levels of customer service. Complaints to the provider, which are not resolved, may be referred to DoITT using our online form.