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311's mission is to:
- Provide the public with quick, easy access to all New
York City government services and information while maintaining the highest
possible level of customer service.
- Help agencies improve service delivery by allowing
them to focus on their core missions and manage their workload efficiently.
- Provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.
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Features of 311
- 311 allows customers to call one easy-to-remember
number in order to receive information and access to City government services.
- All calls to 311 are answered by a live operator, 24
hours a day, seven days a week.
- Immediate access to translation services in over 170
languages is available.
- 311 Call Center Representatives use a
state-of-the-art database of information and services about City government.
Information can be updated in real time, and 311 works closely with other City
agencies to maintain the most current information.
- The 311 call center can quickly scale to meet City demands in an emergency situation.
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Phone Numbers for 311
- In any borough of New York City call 311
- Outside of New York City call (212) NEW-YORK (212-639-9675)
- The TTY Number is 212-504-4115
- As always, callers should call 911 for emergencies
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Local Law 47
Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards and the public regarding data collected on calls made to the 3-1-1 Citizen Service Center.
 Visit the Local Law 47 Website
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311 Service Request Look-up
311 Service Request Look-up allows customers to check the status of existing Service Requests (SRs) created through the 311 Call Center online. It may take up to 24 hours for new SRs to be available and for updates to be reflected. SR data is available for 45 days from the request creation date.
Use 311 Service Request Look-up
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See current job opportunities with 311
311 Privacy Policy in (pdf)
Local Law 47 Call Data
311 Performance Reporting
311 Neighborhood Statistics
Press Downloads
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