Consumer Perceptions of Care
Consumer perceptions of care data are an important component in planning and evaluating programs and in directing quality improvement efforts. They also play an important role in predicting outcome performance. Consumers who are satisfied with services tend to follow their treatment, recovery and/or service plans and remain engaged in services. The collection and analysis of consumer perceptions of care data in the three mental hygiene disability areas is a cornerstone of Quality IMPACT. Prior to this initiative, there was no systemic collection of this information either by the City or the State.
The Office of Mental Hygiene Quality Improvement, in collaboration with stakeholder workgroups, selected the Mental Health Statistics Improvement Program (MHSIP) survey, a widely used and well regarded survey instrument, for use in mental health and chemical dependency programs. Due to the absence of a standardized instrument for assessing MR/DD consumers’ experiences with services, the Office worked very closely with MRDD stakeholders to create a survey for use in MR/DD vocational and day training programs. The Office field tested the surveys twice and continues to refine them. .
All surveys are conducted on-site and DMH analyzes the data and reports its findings to the participating programs and the public.
In FY08 (7/1/07 – 6/30/08), three surveys were administered:
