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Quality Impact : NYC DOHMH

Quality IMPACT

Mental Health MHSIP - Adult Consumer Survey

Explanation of Scores and Percentage Calculations
For Mental Health Clinic Treatment Programs

PROGRAM RESULTS BY DOMAIN

Domain Scores:

  • • Each Respondent the sum of scores (Strongly Agree = 5, Agree = 4, Neutral = 3, Disagree = 2 and Strongly Disagree = 1) of the items in the domain divided by the number of answered items in the domain. The domain score is calculated only when at least 2/3 of the items in the domain are answered.
  • • Each Program the sum of all of the respondents' domain scores divided by the number of respondents with a score in the domain.
  • • Average of All Clinic Treatment Programs the sum of all of the Clinic Treatment program domain scores divided by the number of Clinic Treatment programs.

Percent of Respondents in Agreement:

  • • Each Program the number of respondents whose domain score was >3.5 divided by the number of respondents with a score in the domain.
  • • Average of All Clinic Treatment Programs the sum of all of the Clinic Treatment program percentages by domain divided by the number of Clinic Treatment programs.

PROGRAM RESULTS BY ITEM

Item Scores:

  • • Each Program the sum of all of the respondents' scores (Strongly Agree = 5, Agree = 4, Neutral = 3. Disagree = 2 and Strongly Disagree = 1) for the item divided by the number of respondents who answered the item.
  • • Average of All Clinic Treatment Programs the sum of all of the Clinic Treatment program scores on the item divided by the number of Clinic Treatment programs.

Percent of Respondents in Agreement:

  • • Each Program the number of respondents who Agreed or Strongly Agreed with the item divided by the number of respondents.
  • • Average of All Clinic Treatment Programs the sum of all of the Clinic Treatment program percentages for the item divided by the number of Clinic Treatment programs.

Note:
Please note that the DMH method of scoring the MHSIP survey has changed from prior years: the previous scoring of Strongly Agree = 1 to Strongly Disagree = 5 is now reversed to read Strongly Agree = 5 to Strongly Disagree = 1. Accordingly, the domain score which indicates overall agreement has been changed from <2.5 to >3.5. These changes have not effected the calculations that determine a program=s performance.

 
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