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Parachute NYC

What is Parachute NYC?

Parachute NYC provides options for people having a psychiatric crisis, i.e. emotional/mental health problems that make it difficult to manage without help. Instead of going to a hospital, Parachute NYC offers rapid access (within 24 hours) to home-based treatment and crisis respite centers where people can stay in a calm, supportive environment.

What is a Crisis Respite Center?
The Crisis Respite Center  is a friendly, safe, and supportive  home-like setting, without curfews, where specially trained staff with lived experience is available for help and support 24/7. Guests (not patients) have the choice to continue to do as much or as little as they want of their daily activities, including work and/or school participation. Staff will also facilitate visits and meetings with friends and family of their choice. Guests participate in daily activities in the respite, including some minimal cooking and housekeeping activities. People stay at the Respite from 1 to 13 nights. After their stay, if they want, they can return for a visit or participate in groups available to former guests. All the services are free of charge and we don’t ask guests for their citizenship status.
Will people who stay at a respite center be forced to take medication?
No. There is no medication requirement at the Respite. If you are taking medication, you are expected to manage it independently while staying at the Respite - If you're not, that's okay. The Respite staff will support you as you wish in managing your experience with or without medication.

Who is eligible for Parachute NYC services?
The Manhattan services help New Yorkers ages 18 to 65 who are having a mental health crisis. In Brooklyn, the program is open to people ages 16 to 30. Parachute NYC services will be available in the Bronx later this year and Queens in 2014.

What is the cost for using the services of Parachute NYC?
There is no cost. The program receives federal grant funding to cover expenses.

Do I have to be a U.S. citizen to use this program?
You do not have to be a U.S. citizen and no questions are asked about your citizenship.

How can someone contact Parachute NYC?

If someone feels they are in crisis, or knows someone who is in crisis, they can phone LIFENET at 1-800-Lifenet (1-800-543-3438) or call the Mobile Treatment Teams and Crisis Respite Centers directly in their respective borough (phone numbers are available in the Mobile Treatment Team and Crisis Respite Center web pages). People who might meet the eligibility criteria will be visited at home by a Mobile Treatment Team within 24 hours. During that initial visit, the Mobile Treatment Team will discuss what they have to offer and decide together whether the person meets the eligibility criteria and would like to receive treatment. The Treatment Team can work with you if you don't want treatment, but wants to stay at the Respite because they're in crisis, they can work with the Mobile Treatment Team to access the Crisis Respite Center.

If someone just wants to talk to another person over the phone about their difficulties — maybe they’re sad, lonely or anxious — they can call Parachute’s support line (646-741-HOPE) from 4 p.m. to midnight, seven days a week and speak to a trained and experience peer counselor.


LIFENET is a toll-free, confidential help line that provides callers with information and referrals (for those seeking services) to mental health and substance use resources throughout the New York City area.
LIFENET operates 24 hours per day, seven days per week as well as online.

  • English: 1-800-LIFENET (1-800-543-3638)
  • Spanish: 1-877-AYUDESE: (1-800-298-3373)
  • Chinese: 1800-ASIAN LIFENET: (1-800-990-8585)
  • Other languages 1-800-LIFENET: (1-800-543-3638)
  • TTY hard of hearing: (212 982-5384)
  • Online:
What if someone is in immediate danger of harming themselves or someone else?
In this case, it is best to call 911.

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