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Support Line



What is the Support Line?
The Support Line is a confidential phone service operated by peer staff that offers support and referral to individuals experiencing emotional distress. Peer staff are people who have been through emotional/mental health problems themselves and have received training to provide telephone support. They can tell you about additional mental health services that are available.

Who can call the Support Line?
If someone just wants to talk to someone over the phone about some difficulties they are having —maybe they’re sad, lonely or anxious — they can call Parachute’s support line and speak to a peer counselor — someone who has been through mental health problems themselves and can offer support.

The Support Line is available for all New Yorkers. Don't hesitate to call if you are upset and would like to speak to a counselor. This service is free of charge.

    Phone: 646-741-HOPE (646-741-4673) from 4 p.m. to midnight

    If someone just needs to talk, the support line is there.
    It's okay to call as often as you need to.

In some cases, the support provided by the Support Line will prevent a caller’s immediate use of a hospital or emergency department. Support Line staff are trained in the Need Adapted Treatment Model (NATM) and Intentional Peer Support (IPS).