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Project HOPE Frequently Asked Questions (FAQ)

What is Project HOPE?
Project HopeThe Project HOPE Crisis Counseling Program offers free, confidential crisis counseling services to New Yorkers affected by Hurricane Sandy.
How can Project HOPE help?
Stress and strong emotions are common after a traumatic event like Hurricane Sandy. Many people experience fear, anxiety, anger, sadness and helplessness; other reactions may include stomach or body aches, changes in eating or sleeping habits or, increased alcohol or drug use. Project HOPE crisis counselors can help New Yorkers affected by Hurricane Sandy develop strategies to manage stress and cope successfully.
What services does Project HOPE provide?
Project HOPE provides individual and group counseling, education, assessments and referrals services at a time and place that works for you: in your home, place of work, community centers, schools or faith-based organizations.  Services are available in English, Spanish, Mandarin, Cantonese, Russian, Haitian Creole, Arabic, Hebrew and other languages.

Project HOPE services are available throughout NYC with focused outreach in:
Shorefront Brooklyn (Coney Island area and Red Hook), lower Manhattan, Staten Island, the Rockaways and Howard Beach in Queens.

Key Principles of the Project HOPE Crisis Counseling Program:
  • Strengths Based—Program services promote resilience, empowerment and recovery.
  • Anonymous—Crisis counselors do not label or diagnose people; no records or case files are kept.
  • Outreach Oriented and Community-Based—Crisis counselors deliver services in homes and communities.
  • Designed to Strengthen Existing Community Support Systems— the program supplements, but does not replace existing community systems.
Who is funding and administering Project HOPE?
The program is funded through a grant by the Federal Emergency Management Agency (FEMA) and administered by the Substance Abuse and Mental Health Services Administration. Project HOPE is a program of the New York State Office of Mental Health.
How can I contact Project HOPE?

If you or someone you know feels overwhelmed after Hurricane Sandy, call 1-800-LIFENET and ask about Project HOPE counseling services.  LIFENET is a free, confidential helpline for New York City residents, available 24/7, with trained staff ready to listen and connect you to Project HOPE services in your area.

English: 1-800-543-3638

 Spanish: 1-877-298-3373

 Asian LIFENET: 1-877-990-8585