The Clinical Systems Improvement (CSI) program provides information, tools and technical assistance to primary care practices across NYC to improve the delivery of preventive services and the management of chronic diseases.
The program takes an innovative approach to help practices streamline their delivery systems, provide better support to patients, and stay current with evidence-based practices. Our initiatives draw upon new developments in the health care quality improvement industry.
Key services provided by the CSI program include:
- • Disseminating educational materials and tools to support the management of key chronic conditions
- • Providing onsite coaching to promote the adoption of evidence-based practices and other innovative chronic disease management strategies
- • Promoting the adoption of disease registries and reporting systems
- • Convening collaborative learning sessions to promote knowledge transfer and sharing between participating practices
- • Providing trainings on the management of chronic conditions, addressing topics such as evidence-based practice and self-management support
- • Linking practices to community resources and other NYC DOHMH initiatives
The CSI Program is based on Dr. Ed Wagner's Chronic Care Model. This model identifies the essential elements of a health care system for providing high-quality chronic disease care.
The CSI Program also incorporates the Model for Improvement in its work. The model was developed by Associates in Process Improvement and has been used successfully by hundreds of health care organizations in many countries to improve health care processes and outcomes.
The three key programs in CSI are:
- • Public Health Detailing Program
- • Preventive Services Advisor Program
- • Diabetes/Depression Collaborative & Spread Initiative
