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Elevators & Escalators

Visit 311 Online if you are concerned about the operation of an elevator or escalator. Dial 911 for life-threatening emergencies.

Elevator Safety

  • Look down and make sure the elevator is level with the floor while entering and exiting.

  • Do not exit the elevator if it stops more than 9 inches from the landing.

  • Press the "door open" button to hold closing elevator doors instead of using any part of your body.

  • Never lean on elevator doors.

  • Keep clothing items like ties and scarves clear of closing elevator doors.

  • Be patient and don’t crowd the elevator. Too many people crowded into elevators can cause it to get stuck.

  • Avoid jumping which can make an elevator uneven with the floor. You can also get stuck.

Three rules if you get stuck in an elevator:

  1. Ring the alarm

  2. Relax because help is on the way.

  3. Wait without prying open the doors.

Escalator Safety

  • Step on and off carefully.

  • Hold the handrail.

  • Help young children and seniors.

  • Always face forward.

  • Don’t touch the sides below the handrail.

  • Never ride with an open stroller.

  • Make sure your shoelaces are tied.

In an Emergency:

  • Never use an elevator in the event of a fire.

  • If elevator gets stuck, remain calm and wait for help.

  • Never attempt to pry the elevator doors open.

  • Use the emergency call button.

  • Follow the instructions from the building management.

  • Never attempt to exit a stalled elevator without the help of the building management or emergency responder (e.g. Police, Fire Rescue).

  • Move to the rear center of the elevator and face the doors while waiting for help.

View the elevator/escalator safety flyer for adults
View the elevator/escalator safety flyer for children 

Elevator/Escalator Safety Week 

The Elevator Division visits classrooms across New York City to promote elevator and escalator safety awareness.
Learn more
Flyer (English) (PDF)
Flyer (En Español) (PDF)


Clarification of Elevator Inspection Rules
Description: This presentation clarifies administrative changes and updates to Elevator Inspection and Test Filing Requirements, Penalties and Waivers.
View the Presentation