BUILD
Building Understanding Integrity Leadership Dedication
The goal of Buildings' BUILD program is to hold Borough Commissioners, Unit Directors and Supervisors directly accountable for their area of responsibility by tracking and evaluating performance indicators. The BUILD system collects over 100 indicators on a real-time basis focusing on administration, finance and customer service. The BUILD program is an integral component of the Department's efforts to achieve and implement the standards and recommendations outlined in the report of the Mayor's Task Force Examining Operations of the Buildings Department. The BUILD program is the agency's version of the Citywide Accountability Program. The files below, in Adobe® Acrobat® format, contain a select group of these monthly indicators. Each file is 39 kb in size. The table below contains definitions for each of the selected indicators.
BUILD meetings are held once every month. Representatives from each Borough Office, the Electrical Division, Central Inspections Division, Enforcement Division, Licensing Division, Cranes & Derricks Division, as well as other units appear to discuss the prior month's performance, with particular emphasis on trends and variances. The Director of each support and administrative unit (Human Resources, Fiscal / Budget, General Services, Communications, Customer Service, Training, Information Technology, and Internal Audits & Discipline) are also attend to address specific areas of concern as they arise. The Program Management and Analysis (PMA) Division oversees the integrity of the data collected, and the Quality Assurance (QA) Unit performs agency-wide analysis of trends and prepares questions to be answered by unit and division heads. PMA and QA coordinate follow-up on issues identified at BUILD meetings, as well as presentations on department initiatives.
2009
November • October • September • August • July
June • May • April • March • February • January
2008
December • November • October • September • August • July
June • May • April • March • February • January
2007
December • November • October • September • August • July
June • May • April • March • February • January
2006
December • November • October • September • August • July
June • May • April • March • February • January
2005
December • November • October • September • August • July
June • May • April • March • February • January
2004
December • November • October • September • August • July June • May • April • March • February • January
2003
December • November • October • September • August • July June • May • April • March • February • January
2002
December • November • October • September • August • July June • May • April • March • February • January
2001
December • November • October • September • August • July June • May • April • March • February • January
2000
December • November • October • September • August • July June • May • April • March
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Indicator
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Definition
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Applications Filed:
- New Buildings
- Alteration 1
- Alteration 2
- Alteration 3
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Permit applications filed for all categories of work during the reporting period. Alteration 1 is major renovation, Alteration 2 & 3 are classified as minor renovations.
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Average Wait Time (Q-Matic)
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Average waiting time it takes a customer to be served (all application functions) in Buildings borough offices.
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No. of Applications data entered:
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Total number of new applications for new construction and renovation jobs data entered by Buildings application processors during the reporting period. New applications are also entered into the BIS system via diskette from the applicant.
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No. of days to 1st Exam
- New Buildings
- Alteration 1
- Alteration 2
- Alteration 3
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The average time that it takes for plan examiners to review plans for new construction and renovation jobs filed during the reporting period.
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Permits Issued and Renewed
- New Buildings
- Alteration 1
- Alteration 2
- Alteration 3
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Total number of building permits issued and renewed during the reporting period, broken down by category.
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Total Number of Inspections Performed
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Total number of inspections completed during the reporting period for the following divisions: construction (borough offices, Quality of Life Team, BEST, Emergency, Local Laws, etc) Elevators (Buildings and private), plumbing (borough offices, house connection), Boilers, Electrical, Crane & Derrick.
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Average Inspections Per Day
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Average inspections done by each inspector on any given day for the reporting period for the following divisions: Construction (borough offices), Elevators (Buildings), Plumbing (borough offices), Boilers, Electrical, Crane & Derrick.
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ECB Violations Issued/Adjudicated
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The number of violations issued by the Department that are returnable to the Environmental Control Board.
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Licenses Issued – Originals and Renewals
- Engineers-Boiler Operators (High Pressure / Portable)
- Hoisting Machine Operators
- Cherry Pickers
- Welders
- Fire Suppression Contractors
- Oil Burner Installers
- Riggers
- Sign Hangers
- Plumbers
- Tower Climbers
- Electricians
- Site Safety Managers
- Private Elevator Inspectors
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Total number of original and renewed licenses the department issues to tradespeople in certain classifications of the building industry to certify their legal fitness to practice their trade.
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Complaints Registered and Resolved
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The number of complaints recorded in the Building Information System (BIS) during the reporting period. Complaints are resolved for a number of reasons: Buildings inspected and found no violation, Buildings inspected and issued a violation(s) and Buildings attempted to inspect the condition twice, but could not gain access.
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