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Electrical FIRM Accounts FAQs

General Electrical Firm Account Questions

What is an electrical firm account?

A firm account is a record that is used to post electrical application costs. Each business, corporation, or partnership account is assigned a firm number. A Master Electrician is responsible for all work performed under this account.

How can I make an electrical firm account payment?

  • Online by logging-in to the NYC Electrical Firm Payment Portal at https://paydirect.link2gov.com/DOB-ElectricalFirm. Pay by e-Check, MasterCard credit or debit, Visa credit or debit, Discover Card credit or debit, or American Express credit or debit.
  • In person at the Borough Office where the project is located; use cash, check or credit card.
  • By mail with a company check or money order payable to the NYC Department of Buildings. The firm number and license number should be included on the check. Checks should be mailed to:

NYC Department of Buildings
ATTN: Electrical Division - Cashier
280 Broadway, 4th Floor
New York, NY 10007

When are firm account balance payments due?

Any remaining balance for a permit fee must be paid after the scheduled inspection is completed or 30 days after the completion date that is specified on the permit application. (See RCNY Title 1 §35-02.) Payments can be made at any time, including crediting a firm account. Please note that no electrical work will be marked as certified if the firm has a balance owed to the Department; firms are encouraged to keep their balances up-to-date to avoid delays in certification.

The Department also mails account statements to electrical firms on a quarterly basis. For example, the November statement will include balances from August 1 through October 31.

Can I check my firm account balance online before the next statement?

To verify your firm account balance, access the Buildings Information System (BIS) at http://www.nyc.gov/bis. You will need your licensee PIN number to access your balance.

Instructions to access your balance:

  • Click on Buildings Information System (BIS).
  • Click on the blue button labeled "Enter Buildings Information System."
  • Click on the link labeled "B" - Skilled Trades Licensees Search.
  • Look up your firm, either by business name or license number and selecting "Electrical Firm" as the license type.
  • Enter your PIN in the location labeled "Enter PIN for Accounting Overview", and click on the submit button.

What if I do not know my PIN number?

For confirmation of a PIN number, the licensee must bring two forms of identification to the Electrical Licensing Unit at:

Department of Buildings - Licensing Unit
280 Broadway, 6th Floor
New York, NY 10007

Hours of Operation:  9:00am to 1:00pm, Monday through Friday

Who should I call with questions about my firm account balance statement? 

Contact the Electrical Firm Account Cashier (212) 566-5149.

What should I do if I have a dispute with one or more of the transactions on my account statement?

Submit a completed Electrical Firm Adjustment Request Form (LIC37) to the Electrical Division at: 

NYC Department of Buildings
ATTN: Electrical Division - Cashier
280 Broadway, 4th Floor

New York, NY 10007

The LIC37 must be submitted with supporting documentation including a brief description of the request, and be signed and sealed by the licensed electrician representing that firm. If your adjustment is approved, it will be reflected in BIS. If it is denied, you will be notified by mail.

My electrical license was renewed, but I have not received it in the mail. When will I receive it?

All electrical licenses for active licensees will be mailed out by the end of March.

Do I need a firm number and PIN to make an online payment?

Yes, responsible representatives must use their complete firm number, including any leading zeros, and PIN to access the Electrical Firm Online Payment Portal to make payments at https://paydirect.link2gov.com/DOB-ElectricalFirm. Each firm has only one responsible representative, and only the responsible representative’s PIN may be used to make a payment.

Which fees can I pay online?

Electrical firms can pay all account fees online including inspection and completion fees. Payments can be applied to firm accounts that have credit or debit balances.

Is there a charge for paying online with a credit or debit card?

If you pay with a credit or debit card, you will be charged a nonrefundable fee of 2.49% of the payment amount. You will see this amount before you check out. The fee will be shown as a separate charge on your credit or debit card statement, and the New York City Department of Finance will be the merchant. If you pay by eCheck, you will not be charged a convenience fee.

What payment methods are accepted online?

  • e-Check
  • Visa credit or debit
  • MasterCard - credit or debit
  • Discover - credit or debit
  • American Express - credit or debit

When is the site down?

The NYC Electrical Firm Payment Portal can be accessed at any time, except during the routine maintenance scheduled every Sunday from 3:00am through 7:00am EST. During this time, there may be intermittent availability and limited performance.

If you have difficulty accessing the site outside of the scheduled maintenance window, please email CashReceipts@buildings.nyc.gov.

How do I verify my online payment has posted?

Payments are posted online within 1-2 business days from the date of your transaction. Verify the status of your payment through the Buildings Information System (BIS) at http://www.nyc.gov/bis. You will also receive an email confirmation of your payment from noreply@link2gov.com. We recommend that you check your email SPAM folder for the payment confirmation email if you do not receive it. 

Your payment will not be considered final until it is deemed settled by your financial institution. 

For additional questions about how to use the NYC Electrical Firm Payment Portal, email CashReceipts@buildings.nyc.gov.

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