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Owner's Bill of Rights

New York City is committed to providing New Yorkers with excellent customer service. This commitment extends to routine agency inspections, which are necessary to protect the public’s health and safety. The Business Owner’s Bill of Rights ensures that business owners are provided with prompt, efficient, and easily accessible service. For additional information, please visit the City's Bill of Rights homepage.

Business Owners' Rights

As a business owner, you have the right to:

  1. Courteous and professional treatment by our employees – Executive Order 115.

  2. Inspectors who are polite, professionally dressed and properly identified

  3. Information about how long inspections will take and the cost of all related fees

  4. Knowledge inspectors who enforce agency rules uniformly

  5. Receive information about agency rules from inspectors or other employees –
    Code of Conduct.

  6. Contest a violation through a hearing, trial or other relevant process –
    Resolving Violations and Resolving Violations Without a Court Hearing.

  7. Request a review of inspection results or re-inspection as soon as possible

  8. Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results

  9. Access information in languages other than English and request language interpretation services for inspections. - Language Access.

  10. Comment, anonymously and without fear of retribution, on the performance or conduct of our employee

New York City is committed to providing New Yorkers with excellent customer service. We want to hear from you. To provide feedback and comments, please visit www.nyc.gov/customersurvey.

Click below to the view:
Owners' Bill of Rights Flyer - English (PDF)
Owners' Bill of Rights Flyer - Spanish (PDF)
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