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Client Advocacy Services
Client Advocacy Services

Created nearly a decade ago, the Department of Homeless Services' (DHS) Office of Client Advocacy (OCA) is led by highly trained and professional workers with extensive experience providing services to homeless families and individuals. Tailoring assistance toward the individual needs of clients, OCA can help households navigate the shelter system, learn about their rights and responsibilities, and resolve conflicts/concerns by liaising between clients and shelter staff.

Since its inception, OCA has assisted and empowered thousands of New Yorkers, as they work to transition back to self-sufficiency. The office's full-time advocates meet clients wherever they are: in the community, in shelters, at intake facilities, and on the street. In addition, the advocates also attend shelter case conferences, Next Step meetings, and hold monthly Client Advocacy meetings.

The Office of Client Advocacy can be reached by phone at (800) 994-6494. Calls are answered Monday through Friday between the hours of 9 a.m. and 5 p.m.
Download the complete Office of Client Advocacy brochure (inĀ PDF)

While clients always have the option of contacting DHS' Office of Client Advocacy directly, they may also submit a Client Grievance Form in writing to their shelter director or shelter case worker, as a way of presenting grievances concerning their receipt of DHS-funded services.
Download the Client Grievance Form (in PDF)