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NYC Office of Actuary NYC Department for the Aging
Health Insurance INformation Counseling & Assistance Program (HIICAP)

HIICAP Volunteer

Health care coverage is complex and the information often changes every year. Seniors need to understand the options available to them to make an informed decision. Volunteers in the Health Insurance Information, Counseling and Assistance Program (HIICAP) provide unbiased guidance on Medicare, Medicaid and prescription drugs. Assistance is offered by telephone or through in-person appointments at counseling sites throughout the city. HIICAP counselors receive extensive training and are required to keep up-to-date on health care benefits through regular meetings and newsletters.


  • Provide counseling and respond to seniors’ questions on Medicare, Medicaid and prescription drugs by telephone or in-person appointments


  • Must be able to comprehend and clearly explain complex information to older adults
  • Possess patience and empathy for older adults
  • Possess computer skills for on-line research and communication with HIICAP staff
  • Ability to maintain confidentiality when dealing with program participants

Preferred Skills :

  • Ability to speak languages other than English desired, but not required


  • Successful completion of 2-day training program
  • Participate in weekly mentoring with a HIICAP counselor
  • Pass the annual NY State HIICAP certification exam
  • Submit DFTA Volunteer time sheet(s) for service provided

Time Commitment:

  • Volunteers serve weekdays between 9:00am – 4:00pm
  • Volunteers serve one day per week, approximately 5 hours per day
  • One year commitment required
Interested? RSVP for an upcoming DFTA Volunteer Information Session