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NYC Office of Actuary NYC Department for the Aging
Health Insurance INformation Counseling & Assistance Program (HIICAP)

HIICAP Volunteer

Update – Recruitment for the 2017 training program has closed. Recruitment for the next training program will begin in 2018. In the interim, we invite you to consider volunteering with one of our other active opportunities.

Healthcare coverage is a complex subject matter and the information often changes from year to year. To make an informed decision, seniors need to understand the options available to them. Health Insurance Information Counseling and Assistance Program Volunteers provide counseling and respond to questions on Medicare, Medicaid and prescription drugs. Assistance is offered by telephone or through in-person appointments at a counseling site to provide current and impartial information. HIICAP does not endorse or sell any products and counselors do not conduct home visits.

If you are patient, able to grasp a large body of information and can communicate clearly with seniors, become a HIICAP volunteer. You can help alleviate some of the stress associated with understanding health insurance plan options. DFTA provides extensive initial training to HIICAP volunteers and then asks volunteers to keep up-to-date on healthcare benefits through in-service meetings and newsletters.


  • Provide counseling and respond to seniors’ questions on Medicare, Medicaid and prescription drugs by telephone or in-person appointments


  • Ability to comprehend and clearly explain complex health plan information to older adults
  • Possess patience and empathy for older adults
  • Possess computer skills for on-line research and communication with HIICAP staff
  • Ability to maintain confidentiality when dealing with program participants
  • Attend a DFTA Volunteer Information Session
  • Successfully complete program training
  • Pass the NYS HIICAP certification exam

Skills Preferred:

  • Ability to speak a language other than English desired (preferably Spanish, Mandarin or Cantonese, Russian), but not required 


  • A free 4-day training program provided for qualified applicants
  • Receive mentoring by a HIICAP counselor

Time Commitment:

  • Volunteers serve flexible days Monday-Friday, and flexible hours between 9:00am-4:00pm
  • On average, volunteers serve 4 hours per week
  • One year commitment required
Interested? RSVP for an upcoming DFTA Volunteer Information Session