Mediation is a process in which people in conflict try to work out disagreements with the assistance of trained professional mediators, often as an alternative to going to court. The New York Peace Institute offers free mediation services that help thousands of New Yorkers every year resolve a wide variety of issues, from civil matters to housing, family and interpersonal disputes. For more information, call 212-577-1740 in Manhattan or 718-834-6671 in Brooklyn.