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NYC Office of Actuary NYC Department for the Aging
Community Partners

Aging Services Network

The Department for the Aging (DFTA) works with hundreds of community partners in fulfillment of Older Americans Act requirements for community organization participation in aging services delivery. DFTA's community partners constitute New York City’s aging services delivery network. The Department contracts with its partners using New York City’s contract procurement process. DFTA monitors its community partners to ensure service quality, and also provides them with programmatic and fiscal technical assistance and training.

DFTA also maintains programmatic resources and nutrition program resources for community partners on this website.

To strengthen community-based service provision, DFTA coordinates with interagency councils and community boards and annually conducts public hearings on its Annual Plan for Service Delivery in all five boroughs. These hearings provide an opportunity for older persons, service providers and advocates to comment on and help shape the City’s aging services system.

In addition to the aging services network of community-based providers, DFTA works in partnership with stakeholders in aging across a wide spectrum, from academic institutions to the business community.

Read DFTA's current Annual Plan (in PDF)

Senior Center Bill of Rights

All senior centers must post and honor a Senior Center Bill of Rights that includes rights to participation in programs and governance, confidential treatment of personal information, and freedom from discrimination in violation of the human rights law of the City of New York. It also includes the right to be offered a nutritious meal during the scheduled meal service, to make a voluntary, anonymous financial contribution to the center’s programming, to present grievances and to be treated courteously, fairly and respectfully.

Read the Senior Center Bill of Rights (English) (in PDF)
Read the Senior Center Bill of Rights (Spanish) (in PDF)
Read the Senior Center Bill of Rights (Chinese) (in PDF)

Case Management Caseload Analysis Recommends Optimal Caseload

An analysis of caseloads at case management agencies funded by the Department for the Aging (DFTA) has been completed. It was requested to help DFTA better understand the impact of high current caseloads on the quality of work and well-being of case management staff and to identify potential solutions.

Download Caseload Analysis Report (in PDF)